les Collectionneurs : Restaurants, Hôtels, Travellers
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Privacy Policy

The CHÂTEAUX & HÔTELS COLLECTION Group comprises the VEGA GESTION and VEGA VOYAGES companies that market the services provided by "THE COLLECTORS" network ("We" or "us"), bringing together carefully selected establishments with common values in the field of hôtels de charme and gourmet restaurants ("Members").
 
As part of the management and activity of THE COLLECTORS network, we provide our Members with an intermediation service for hotel and restaurant bookings, ensure that your bookings are followed up and your claims managed, offer you the benefit of our loyalty programme, provide you with the option of receiving our newsletter and offer a gift pack that you can purchase to allow you to take advantage of services within our Members’ establishments ("Our Services").
 
To be able to offer Our Services, we collect personal data relating to you either directly, such as by means of our websites, mobile apps, booking centre or hotline (hereinafter collectively called
"Booking Platforms") ; or indirectly, through our Members or business partners (Booking.com, Expedia, the Fork, etc.) ("Business Partners").
This Privacy Policy is intended to inform you about the methods we use, directly or indirectly, for the collection, processing and storage of your personal data.   
This Privacy Policy was last updated on 25 May, 2018. As we may need to modify it at times, we recommend that you consult it regularly to stay up to date with any changes.
By using Our Services or the services of our Members or Business Partners, you acknowledge that you have read the terms of this Privacy Policy.
The data collected directly or indirectly in connection with the use of Our Services are processed by one or both of the following legal entities:

VEGA GESTION, société anonyme (limited company) with a share capital of €100,000, head office Bords de Seine 1 - 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered under number B 382 256 857 Nanterre Register of Trades and Companies;

VEGA VOYAGES, société à responsabilité limitée (limited liability company) with a share capital of €257,700, head office Bords de Seine 1 - 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered under number 422 044 693 Nanterre Register of Trades and Companies.
Transparency and purpose: no personal data are collected without your knowledge. We collect and process your personal data solely for the purposes described in this Privacy Policy.

Proportionality and relevance: the processing and collection of your personal data takes place exclusively as part of the provision or improvement of Our Services, in particular for processing bookings that you have made through our Business Partners.

Security and Confidentiality: we regard as confidential the personal data that you communicate to us and we take reasonable and necessary measures to prevent them from being accidentally deleted or lost or fraudulently modified, consulted or disclosed to unauthorised third parties.
Personal data means any personal information that you may provide in connection with the use of Our Services and which may, directly or indirectly, enable you to be identified as a natural person.

The personal data we may collect include your first and last names, your postal address, your email address, your landline or mobile number, the language spoken, your date of birth, your marital status, your IP address, and your connection and browsing data.

Certain information related to your stays is also collected to determine your booking dates and details, arrival and departure dates, special requests, information regarding your preferences (including type of room, facilities or any other service used), dates of visits to our Members, dates and details of your purchases, use of promotional offers and response to satisfaction surveys.
We collect your personal data, directly or indirectly, at various times:

  • creating a customer account on our website www.chateauxhotels.com or www.lescollectionneurs.com;
  • booking/ordering hotel or restaurant services through our Booking Platforms or Business Partners;
  • sending an email;
  • subscribing to the newsletter;
  • responding to a satisfaction survey;
  • subscribing to the loyalty programme;
  • purchasing a gift pack;
  • accepting cookies.
Although your bank details are requested for booking or ordering hotel or restaurant services, we do not process or store such bank details, which are processed for payment directly by our subcontractor.

Our subcontractor for bank details is certified PCI-DSS. This payment card industry standard is an international security standard whose purpose is to ensure the confidentiality and integrity of cardholder data, thereby securing transaction protection.

We do not voluntarily collect sensitive personal data, such as those relating to race, ethnicity, political opinions, religious and philosophical beliefs, union membership, health details or sexual orientation.
We use your personal data for following purposes:

  • providing and managing Our Services and our Members’ services;
  • measuring your satisfaction and monitoring quality;
  • managing and monitoring the customer relationship;
  • managing the loyalty programme;
  • managing the newsletter;
  • obtaining knowledge of our markets and improving the quality of Our Services and our Members’ services;
  • managing your requests for the right of access, right to rectification and right to object.
We request from you, directly or indirectly through our Business Partners or our Members, only the personal data necessary for providing Our Services as defined in the preamble and/or our Members’ services ("Transaction Data").

As part of your loyalty programme membership, only the data necessary to manage the loyalty programme are collected and stored by us following your request to subscribe to the programme ("Loyalty Data").

Your subscription to the newsletter is solely at your initiative and may be suspended at any time by using the unsubscribe link at the bottom of each newsletter email ("Newsletter”).

The use of our online Booking Platforms may, subject to your acceptance, result in certain browsing information for your device being recorded in files called "Cookies" installed on your device ("Cookies").

These are intended to streamline your navigation and connection, retain your layout preferences and save your login details for faster access to online spaces and display preferences.

Cookies are also deposited, through services such as Google Analytics, to track the number of visits, page views and our users’ browsing patterns. This data collection helps to optimise the ergonomics and improve the functionality of our websites. Finally, Cookies may also be transferred when you use sharing functions as a user on social networks.

To refuse Cookies, you can modify your browser settings: more information here.
Your Transaction Data is retained only for the length of time required to complete the transaction, monitor quality, and manage claims or litigation where applicable.

However, if you have created a personalised account on our www.chateauxhotels.com website or on www.lescollectionneurs.com, your data will be retained until you request the deletion of your account or, failing that, when there has been no connection to your account for a period of 36 consecutive months.

Your Loyalty Data are retained until you request withdrawal from the loyalty programme or, failing that, when your loyalty card has not been used for a period of 36 consecutive months.

If you have subscribed to the Newsletter, we will retain your email address solely for this purpose until you unsubscribe.

The information collected via Cookies will be retained for a maximum period of 24 months. Find out more

However, notwithstanding the above, we may extend the retention period of some of your data solely for the purpose of fulfilling our legal obligations.

Upon expiry of the above-mentioned deadlines, your data will be either anonymised for statistical purposes and according to an archiving system designed to protect your rights, or destroyed.

We undertake to implement all technical and organisational measures to restrict access to your personal data exclusively to authorised persons and to ensure security against all types of incidents (destruction, loss, alteration, unauthorised disclosure or access, etc.).
The provision of Our Services requires communication of some of your personal data to our Members. This is exclusively for the provision of the hotel and restaurant services that have been booked or ordered.

We may also disclose your personal data to the technical subcontractors we use for the provision of Our Services (IT, bank details, marketing, etc.) and to our Business Partners, exclusively for the purpose of providing Our Services and our Members’ services.

We see to it that all our Members, Subcontractors and Business Partners are committed to ensuring full compliance with the EU regulations in force regarding personal data and with our obligations under the present Policy.
Ve Global is a third party with whom we share personal data; you can view their privacy policy at any time at click here.
We store your data only in France or within the European Union.

Some of our Members, Subcontractors or Business Partners who receive your personal data may be located in countries offering levels of personal data protection that are not equivalent to the level of personal data protection in the European Union.

In this case, we regulate the transfer of your personal data by means of contractual engagements with our Members, Subcontractors or Commercial Partners to ensure that they provide an adequate level of protection of your personal data.
In the event of any complaint regarding the use of your data, we will do our best to respond you as soon as possible.

The exercise of your rights is free of charge unless you have unjustified or excessive claims. If necessary, we will charge you a reasonable fee based on the administrative costs incurred to meet your requests.

Right to access, modification and deletion:

You may access your personal data, modify it or modify your communication agreements:
  • by sending an email to our marketing service at service@lescollectionneurs.com
  • by writing to:

    Marketing Service - Personal Data
    Bords de Seine 1
    3, Esplanade du Foncet
    92441 Issy-les-Moulineaux cedex

Please give your last name, first name, postal address and email address to speed up the processing of your request.

You can request the deletion of your personal data. Please note, however, that we may retain certain information about you when required by law to do so.

Right to object:

You may also, for legitimate reasons, object to the processing of your data by writing to the address above.

In addition, an unsubscribe link is always included at the end of the communications we send you. Our unsubscribe page is also available here.

Right to portability:

The right to portability of your data applies only if your data is processed automatically (paper files are therefore excluded) and on the basis of your prior consent or the execution of a contract concluded with you.

In the case above, you can request transmission of your data, directly by you or by another provider designated by you.

Right to make a complaint:

You are entitled to lodge a complaint with the CNIL if you believe that the use of your personal data does not conform to data protection regulations or if you have reason to believe that your personal information is being or has been used in a manner that does not comply with the law.
For any question regarding this Privacy Policy or any request concerning your personal data, you can contact us:

  • by sending an email to our marketing service at service@lescollectionneurs.com

  • Or

  • by writing to:

    Marketing Service - Personal Data
    Bords de Seine 1
    3, Esplanade du Foncet
    92441 Issy-les-Moulineaux cedex

Preambule

The brand les Collectionneurs commercializes on its website independent hotels and via the VEGA TRAVEL agency.
Company: VEGA VOYAGES
Tax Identification Number: 382 256 857 00071
VAT number: FR75 382 256 857
Business Register data: Entered in Commercial and Companies Register under the SIREN number 422 044 693
Head office: Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE
1.1 Gift Boxes commercialized by les Collectionneurs
Gift Boxes are contracts which allow the client or beneficiary to have accommodation and / or restoration services determined by each type of package (hereinafter the “Gifts Boxes”) in the member establishments of les Collectionneurs network which participate in each gift box offer.
These hosting and / or restoration services are described precisely, for each type of Gift Box, on the website accessible at http://www.chateauxhotels.co.uk/gift-box (hereinafter the "Site les Collectionneurs ").
In the case where any service described in a Gift Box could not be provided, that service will be substituted by equivalent service.
Gifts boxes can only be used in establishments participating in each Gift Box offer. The list of those establishments is available on the website les Collectionneurs (www.chateauxhotels.com). VEGA VOYAGES reserves the right at any time to change the list of establishments participating in each offer.
Gift Boxes are provided by a Collectionneur Gift Card, an information sheet and a presentation booklet which indicate the type of package concerned, the nature of the benefits included, as well as the validity period of the package.
1.2 Gift Boxes Presentation
The Collectionneurs Gift Cards corresponding to Gift Boxes are presented in an orange metal box.
Gift Boxes can be ordered online on the website https://www.chateauxhotels.co.uk/gift-box or by phone:
- +331.55.33.13.70 (from France, the price of a local call from a landline)
- +331.72.72.92.02 (from abroad, the price of a call to France from a landline)

Any Gift Box order, whatever the terms and conditions, implies full acceptance and adherence to these Terms and Conditions of Sale; this is expressly understood and agreed by the Client.
Orders are supplied within 30 days after acceptance and verification of payment in case of remote payment by credit card. Thus, according to the conditions chosen by the customer when ordering, the ordered items are within 30 days mailed to the beneficiary of the order, whose his contact details has been expressly informed by the customer during the ordering process .
In this case, any delivery in metropolitan France are tracked and consequently charges to the customer an additional fee which is from 10 to 15 euros including tax and VAT (depending on the number of boxes ordered, with a limit of 10 boxes per beneficiary).
For any delivery outside metropolitan France, the delivery is secured and charge shipping costs to the customer. The shipping costs are listed in the table below:
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
Gift Vouchers (max amount € 2,000) € 13.00 € 17.00 € 22.00 € 26.00 € 30.00 € 29.00
1 Gift Box € 13.00 € 18.00 € 23.00 € 26.00 € 31.00 € 30.00
From 2 to 3 Gift Boxes € 15.00 € 20.00 € 24.00 € 27.00 € 35.00 € 32.00
From 4 to 7 Gift Boxes € 18.00 € 24.00 € 27.00 € 29.00 € 41.00 € 34.00
From 8 to 10 Gift Boxes € 22.00 € 29.00 € 33.00 € 36.00 € 47.00 € 41.00
Zone 1: Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Denmark, Spain, Ireland and United Kingdom.
Zone 3: Czech Republic, Croatia, Hungary, Poland, Slovakia and Slovenia.

Zone 4 : Germany,Finland,Italy and Portugal.

Zone 5 : Andorra, Switzerland, Jersey, Liechtenstein, Norway and San Martin.

Zone 6 : Bulgaria, Estonia, Greece,Lithuania, Latvia and Romania.

The invoice for the items ordered by the customer is addressed, only upon request (for "general public" customers bookings, which are directly done on the Website), to the latter during the ordering process.

The shipping costs are from 8 to 12 euros including tax and VAT per beneficiary (depending on the number of boxes ordered, with a limit of 10 boxes per beneficiary) concerning the deliveries in metropolitan France.

The prices charged by VEGA VOYAGES may be revised at any time by the latter.

Gift Boxes are completely paid in euros by payment card belonging to the customer (e.g. Carte Bleue, Visa, Eurocard / MasterCard, American Express, e-carte bleue, JCB, Diners).

In this case, payment is done online via a secure payment system, known as the secure socket layer technology (SSL), which requires that the customer provides his payment card number and expiration date. Any fraudulent use of the customer's payment card falls under the contractual arrangements between the card owner and his bank.

les Collectionneurs Gift Cards corresponding to Gift boxes are not nominative, so they and can be used by any holder of it. They are under the responsibility of the bearer without any possible recourse in case of loss or theft.

les Collectionneurs Gift Cards corresponding to Gift boxes are valid 18 months from the date of activation and must imperatively be used during the validity period.

The validity of the Gift Card benefits may be extended once, during the period of validity, for six months.

les Collectionneurs Gift Cards corresponding to Gift boxes cannot be combined and are never repaid fully or partly against cash.

Any overspending and/or use of any service not included in the packages of Gift Boxes must imperatively be charged by the beneficiary to the establishment concerned, according to the conditions of the latter.

The member establishments of les Collectionneurs network participating in Gift Boxes packages are required to provide all the services included in the package. Or, in the case they are unavailable, they must provide equivalent services.

Accommodation and / or restoration services provided in the packages of Gift Boxes must always be booked in advance, according to the conditions as described below.

Accommodation and / or restoration services provided in the packages of Gift Boxes must be booked in advance by phone directly with the member hotel or restaurant of the les Collectionneurs network, and selected by the beneficiary.

The customer must communicate during the booking process, the reference of its les Collectionneurs Gift Card corresponding to Gift Box which he is the beneficiary. The Client will receive a final booking confirmation after the required verifications have been performed.

The customer may change his booking according to the hotel's or restaurant’s cancellation policy, directly with the establishment concerned. No change will be accepted beyond cancellation conditions set by the concerned establishments.

The customer is not allowed to claim any exchange or compensation in case of no show in the establishment on the day and hours planned during the booking.

The Bookings of the Gift Box packages can be performed every day, during the week and the weekend, on the afternoon and / or the evening, depending on the options described in the package and the opening days and hours of the selected establishments. The bookings cannot be done on 24th, 25th December, 31th December and 14th February.

The customer must provide the original les Collectionneurs Gift Card during his visit to the establishment.

The customer (or beneficiary) must claim any complaints and errors concerning the delivery and / or non-compliance regarding to the order, within forty-eight hours following the delivery (date of receipt or withdrawal date at headquarters) to the company VEGA VOYAGES. Any complaint formulated beyond this time will be rejected and the delivered Gift Boxes will be deemed to be conformed and accepted by the customer.

Any difficulty relating to the execution of the package can be brought to VEGA VOYAGES in writing addressed to: Customer Service - les Collectionneurs Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

The names les Collectionneurs, the Collection of tables, drawing and logo are officially filed at the French National Institute of Industrial Property, and are under legal protection against any use made without the permission of their owner.

It is strictly forbidden to reproduce, modify, transmit, publish, adapt, on any medium, by any means, or operate in any manner, all or a part of the website content les Collectionneurs without the prior written permission of VEGA VOYAGES.

The personal data provided by the customer may be reported to VEGA VOYAGES partners, to the member establishments of les Collectionneurs network, and any other member company of Alain Ducasse Group. The personal data is, unless the expressly request to the contrary by the customer, incorporated in the customer file of les Collectionneurs, which was declared with the CNIL (Commission Nationale Informatique et Libertés), the French National Commission for Computerized Data and Civil Liberties. The customer has a right to access and correct the data that concern him. To exert this right, the customer must send a request by mail to the following address: les Collectionneurs, Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE

Any order of Gift Boxes is subject to the French law. Any dispute relating to the execution of these General Terms and Conditions of Sale will be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal of PARIS

During the purchase of a les Collectionneurs Gift Box, under the terms of Article L.121-20 of the Consumer Code, the consumer has a period of 14 (fourteen) days to exercise his right of withdrawal without having to give any reasons or incurring penalties, except, return costs. The period mentioned above run from the date of receipt of (or) Gift Boxes les Collectionneurs. Return costs will be at the charge of the customer. Only les Collectionneurs Gift Boxes returned on time and in perfect condition may be repaid. les Collectionneurs Gift Boxes returned damaged, soiled and/or with a lack of the Collectionneur Gift Card, the booklet and/or the orange metal box, will not be accepted and may not be repaid. les Collectionneurs Gift Boxes will be returned to the following mailing address: les Collectionneurs - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE. Any return made according to the terms and conditions of this section will result in a refund equal to the totality of the sums paid by the customer no later than thirty days from the day of receipt of les Collectionneurs Gift Boxes in perfect state.

Shipments are performed by the MPO Company. les Collectionneurs Gift Boxes are transported at recipient’s risk. The customer is held responsible to provide the name and the address of the recipient. This information must be accurate and complete to enable a delivery in the best conditions.

les Collectionneurs may not, under any circumstances, be held liable for delivery return due to incomplete or incorrect address.

In the event of the client's absence at the time of the delivery, les Collectionneurs is not held responsible for a possible deterioration of the products due to a late withdrawal from the post office. The overtaking delivery deadlines cannot give rise to claims for damages. In case of failing and significant delay delivery or a noncompliance with the order, the customer is pleased to address his complaints to Customer Service at the following address: les Collectionneurs - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

les Collectionneurs will make every effort in order to satisfy its customers in case of problems encountered during a delivery.

1. STANDARD DELIVERY

From Monday to Thursday included (excluding public holidays)
- Orders passed before 10h am will be processed and shipped the same day.
- Orders passed after 10h am will be processed and shipped the next day.
Friday (excluding public holidays)
- Orders passed before 10am will be processed and shipped the same day.
- Orders passed after 10am will be processed and shipped the next Monday.
- Orders passed on Saturday and Sunday will be processed as an order passed on Monday before 10am.
- Orders passed during a public holidays will be processed the next day (week-end excluded)
Delivery time depends on the destination but it will be between 5 and 12 days.

2. EXCEPTIONAL PERIOD

While peack season (such as Christmas, mother’s/father’s day and also valentine’s day) the delivery time might be delayed because of the calendar impose by a carrier.

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Preambule

The brand les Collectionneurs commercializes on its website independent hotels and via the VEGA TRAVEL agency.
Company: VEGA VOYAGES
Tax Identification Number: 382 256 857 00071
VAT number: FR75 382 256 857
Business Register data: Entered in Commercial and Companies Register under the SIREN number 422 044 693
Head office: Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE
 
1.1 The terms used

les Collectionneurs commercialized Gift Vouchers on its website. These are also be called “Travel Invitation”. “Travel Invitation” is also the advertising terminology used for the Gift Vouchers.

1.2 Gifs Vouchers commercialized by les Collectionneurs

Gift Vouchers are face value which enables to benefit the hosting services, breakfast and restoration services in the member establishments of les Collectionneurs network. Gift Vouchers are valid for 24 months from the date of activation, in every establishments of the EuroZone, members of the association, presented in the booklet “Guide les Collectionneurs” of the calendar year or on the website www.chateauxhotels.com. The gift vouchers are cumulative (the use of several gift vouchers to pay a service is possible) but can in no way be used in a case of a promotional offer or a special operation.

1.3 Gift Vouchers Presentation

Gift Vouchers are presented by a gift sheet and a presentation booklet indicating the nature of the benefits to which it is entitled, the validity period, as well as the user manual Gift Vouchers.

Gift Vouchers can be ordered online on the website https://www.chateauxhotels.co.uk/gift-box or by phone:
- +331.55.33.13.70 (from France, the price of a local call from a landline)
- +331.72.72.92.02 (from abroad, the price of a call to France from a landline)

Any Gift Voucher order, whatever the terms and conditions, implies full acceptance and adherence to these Terms and Conditions of Sale; this is expressly understood and agreed by the customer.

Orders are supplied within 30 days after acceptance and verification of payment in case of remote payment by credit card. Thus, according to the conditions chosen by the customer when ordering, the ordered items are within 30 days mailed to the beneficiary of the order, whose his contact details has been expressly informed by the customer during the ordering process .

In this case, any delivery in metropolitan France are tracked and consequently charges to the customer an additional fee of €8.00 including tax and VAT (depending on the number of vouchers ordered, with a limit of 10 vouchers per beneficiary).

For any delivery outside metropolitan France, the delivery is secured and charge shipping costs to the customer. For deliveries which will not exceed 10 vouchers, the shipping costs for the different Zones are the following:
- Zone 1: €13.00, including tax and VAT
- Zone 2: €17.00, including tax and VAT
- Zone 3: €22.00, including tax and VAT
- Zone 4: €26.00, including tax and VAT
- Zone 5: €30.00, including tax and VAT
- Zone 6: €29.00, including tax and VAT
The invoice for the items ordered by the customer is addressed, only upon request (for "general public" customers bookings, which are directly done on the Website), to the latter during the ordering process.
Zone 1: Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Denmark, Spain, Ireland and United Kingdom.
Zone 3: Czech Republic, Croatia, Hungary, Poland, Slovakia and Slovenia.

Zone 4 : Germany,Finland,Italy and Portugal.

Zone 5 : Andorra, Switzerland, Jersey, Liechtenstein, Norway and San Martin.

Zone 6 : Bulgaria, Estonia, Greece,Lithuania, Latvia and Romania.

The shipping costs are charged to the customers.

The prices charged by VEGA VOYAGES may be revised at any time by the latter.

Gift Vouchers are completely paid in euros by payment card belonging to the customer (e.g. Carte Bleue, Visa, Eurocard / MasterCard, American Express, e-carte bleue, JCB, Diners).

In this case, payment is done online via a secure payment system, known as the secure socket layer technology (SSL), which requires that the customer provides his payment card number and expiration date. Any fraudulent use of the customer's payment card falls under the contractual arrangements between the card owner and his bank.

Gift Vouchers are not nominative, so they can be used by any holder of it. Each voucher is to be used once. They are under the responsibility of the bearer without any possible recourse in case of loss or theft and shall not be sold.

Gif Vouchers are never repaid fully or partly against cash.

Gift Vouchers are valid 24 months from the date of activation and must imperatively be used during the validity period. The validity of the Gift Voucher benefits may be extended once, during the period of validity, for six months. In any case the period of validity can be extended after the expiration date.
The Gift Vouchers are in any circumstance duplicable. Any full or partial reproduction of les Collectionneurs Gift Voucher is liable to prosecution.

The member establishments of les Collectionneurs network (except Romantik Hotels network) are required to accept gift vouchers as payment.

The customer must visit the website https://www.chateauxhotels.co.uk/gift-box, enter the code which appears on the back of gift voucher in order to check the expiration date. Then, the customer can choose the room of the establishment where he expects to use his gift voucher.

Accommodation and / or restoration services provided in the packages of Gift Vouchers must always be booked in advance, according to the conditions as described below.

The Bookings of the Gift Voucher can be performed every day, depending to the availability of the establishment chosen:

- Through the hotel's restaurant chosen by the beneficiary. The phone number is indicated on the web site http://www.chateauxhotels.co.uk/gift-box or on the Guide les Collectionneurs.


-By phone:
+331.55.33.13.70 (from France, the price of a local call from a landline)
+331.72.72.92.02 (from abroad, the price of a call to France from a landline)

- By mail to resa@lescollectionneurs.com


The customer must communicate during the booking process, the reference of his Gift Voucher. In the case that a customer is the beneficiary of several Gift Vouchers, he shall inform each Gift Voucher References during the booking process.

Booking cannot be done through online travel agencies such as Booking.com, Expedia.fr, Hotels.com, etc.

Any modification or cancellation of the previously confirmed booking is subject to the conditions of the establishment concerned.

The customer pays his stay and / or the meal by presenting the gift vouchers upon arrival in the establishment.
Any overspending and/or use of any service not included in the packages of Gift Vouchers must imperatively be charged by the beneficiary to the establishment concerned, according to the conditions of the latter.

Tourist taxes may not be included in the amount corresponding to the invitation. In this case, they must be paid by the beneficiary to the establishment.

The customer is not allowed to claim any exchange or compensation in case of no show in the establishment on the day and hours planned during the booking.

The customer (or beneficiary) must claim any complaints and errors concerning the delivery and / or non-compliance regarding to the order, within forty-eight hours following the delivery (date of receipt or withdrawal date at headquarters) to the company VEGA VOYAGES. Any complaint formulated beyond this time will be rejected and the delivered Gift Vouchers will be deemed to be conformed and accepted by the customer.

Any difficulty relating to the execution of the package can be brought to VEGA VOYAGES in writing addressed to: Customer Service -les Collectionneurs Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

The names les Collectionneurs, the Collection of tables, drawing and logo are officially filed at the French National Institute of Industrial Property, and are under legal protection against any use made without the permission of their owner.

It is strictly forbidden to reproduce, modify, transmit, publish, adapt, on any medium, by any means, or operate in any manner, all or a part of the website content les Collectionneurs without the prior written permission of VEGA VOYAGES.

The personal data provided by the customer may be reported to VEGA VOYAGES partners, to the member establishments of les Collectionneurs network, and any other member company of Alain DUCASSE Group. The personal data is, unless the expressly request to the contrary by the customer, incorporated in the customer file of les Collectionneurs, which was declared with the CNIL (Commission Nationale Informatique et Libertés), the French National Commission for Computerized Data and Civil Liberties. The customer has a right to access and correct the data that concern him. To exert this right, the customer must send a request by mail to the following address: les Collectionneurs, Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

Any order of Gift Vouchers is subject to the French law. Any dispute relating to the execution of these General Terms and Conditions of Sale will be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal of PARIS

During the purchase of a les Collectionneurs Gift Voucher, under the terms of Article L.121-20 of the Consumer Code, the consumer has a period of 14 (fourteen) days to exercise his right of withdrawal without having to give any reasons or incurring penalties, except, return costs. The period mentioned above run from the date of receipt of (or) Gift Vouchers les Collectionneurs. Return costs will be at the charge of the customer.

Only les Collectionneurs Gift Vouchers returned on time and in perfect condition may be repaid. les Collectionneurs' Gift Vouchers returned damaged soiled and/or with a lack of the voucher and/or the booklet, will not be accepted and may not be repaid.

les Collectionneurs Gift Vouchers will be returned to the following address: les Collectionneurs - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

Any return made according to the terms and conditions of this section will result in a refund equal to the totality of the sums paid by the customer no later than thirty days from the day of receipt of les Collectionneurs Gift Vouchers in perfect state.

Shipments are performed by the MPO Company. les Collectionneurs Gift Boxes are transported at recipient’s risk. The customer is held responsible to provide the name and the address of the recipient. This information must be accurate and complete to enable a delivery in the best conditions.

les Collectionneurs may not, under any circumstances, be held liable for delivery return due to incomplete or incorrect address.

In the event of the client's absence at the time of the delivery, les Collectionneurs is not held responsible for a possible deterioration of the products due to a late withdrawal from the post office. The overtaking delivery deadlines cannot give rise to claims for damages. In case of failing and significant delay delivery or a noncompliance with the order, the customer is pleased to address his complaints to Customer Service at the following address: les Collectionneurs - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

les Collectionneurs will make every effort in order to satisfy its customers in case of problems encountered during a delivery.

1. STANDARD DELIVERY

From Monday to Thursday included (excluding public holidays)
- Orders passed before 10h am will be processed and shipped the same day.
- Orders passed after 10h am will be processed and shipped the next day.
Friday (excluding public holidays)
- Orders passed before 10am will be processed and shipped the same day.
- Orders passed after 10am will be processed and shipped the next Monday.
- Orders passed on Saturday and Sunday will be processed as an order passed on Monday before 10am.
- Orders passed during a public holidays will be processed the next day (week-end excluded)
Delivery time depends on the destination but it will be between 5 and 12 days.

2. EXCEPTIONAL PERIOD

While peack season (such as Christmas, mother’s/father’s day and also valentine’s day) the delivery time might be delayed because of the calendar impose by a carrier.

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