The price of each les Collectionneurs Gift Box indicated on the website is the prevailing price at the date of the order.

The price of each les Collectionneurs Gift Certificate is the face value indicated on the lescollectionneurs.com Website on the day of the order.

If the Customer chooses les Collectionneurs Physical Gift Boxes or les Collectionneurs Physical Gift Certificates, delivery fees will also be applied, calculated according to the number of les Collectionneurs Physical Gift Boxes or les Collectionneurs Physical Gift Certificates and the place of delivery, as expressly indicated on the lescollectionneurs.com Website prior to validation of their order.

No delivery charges will be applied if the Customer chooses les Collectionneurs e-Gift Boxes or les Collectionneurs e-Gift Certificates.

In accordance with the regulations in force, the sums paid by the Customer for the purchase of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates are exclusive of VAT. Delivery charges are subject to VAT at the prevailing rate.

Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates plus any delivery charges are payable in cash, in Euros, when ordering: by credit card belonging to the Customer (Carte Bleue, VISA, Eurocard/MasterCard, American Express, e-carte bleue, JCB, Diners). In this case, the payment is made via a secure SSL protocol online payment system and using the 3D secure tool, providing the Customer supplies their credit card number and its date of expiry.

Any fraudulent use of the Customer's credit card is subject to the contractual provisions agreed between the Customer and the bank issuing the card.

Invoices for les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates ordered by Customers are sent by email to the Customer three days after fulfilment of their order.

Order fulfilment of physical format les Collectionneurs Gift Boxes and Certificates

Orders for les Collectionneurs Physical Gift Boxes and Certificates are processed within 48 working hours from confirmation of the order by VEGA VOYAGES sent by email to the Customer.

Les Collectionneurs Physical Gift Boxes and Certificates are sent by post, according to the methods chosen by the Customer when placing the order (Colissimo Expert or Chronopost), to the person and delivery address whose contact details have been expressly indicated by the Customer when placing the order.

VEGA VOYAGES will send an email to the Customer via its logistics subcontractor to inform them of the shipment of the les Collectionneurs Physical Gift Boxes and Certificates ordered, specifying the tracking number of the carrier chosen by the Customer during their order.

Delivery times are communicated by the VEGA VOYAGES providers by way of indication as follows:

Colissimo Expert France Delivery:
Delivery time: about 3 working days from the date of shipment (for mainland France and outside peak periods). For deliveries outside mainland France, delivery times vary depending on the destination. No delivery is made on Saturdays.

Chronopost Delivery:
Delivery time: approximately 1 working day (24 hours) after shipment (for mainland France and outside peak periods). For deliveries outside mainland France, delivery times vary depending on the destination. No delivery is made on Saturdays.

Shipments are made as follows:
From Monday to Thursday inclusive (excluding holidays):
- order placed before 10am: same day shipping;
- order placed after 10am: next day shipping;
Friday (excluding public holidays):
- order placed before 10am: same day shipping;
- order placed after 10am: shipping the following Monday.
Any order placed on a Saturday or a Sunday, will be automatically considered as an order placed on Monday before 10am. Any order placed on a holiday, will be treated the next day (excluding weekend).

The Customer is solely responsible for the accuracy of the information communicated in the order, including the contact details of the person and the delivery address for the les Collectionneurs Physical Gift Boxes and les Collectionneurs Physical Gift Certificates ordered. VEGA VOYAGES can in no way be held responsible for a return delivery due to an incomplete or incorrect address and the return shipping costs will be solely the responsibility of the Customer. In the event that the recipient is absent and a notice of passage is filed, VEGA VOYAGES cannot be held responsible for the deterioration of the les Collectionneurs Physical Gift Boxes and Certificates due to their late retrieval. Not meeting delivery times can in no case give rise to compensation.

Order fulfilment of les Collectionneurs e-Gift Boxes and les Collectionneurs e-Gift Certificates

Orders of les Collectionneurs e-Gift Boxes and les Collectionneurs e-Gift Certificates are processed during validation of the order by VEGA VOYAGES as confirmed by e-mail addressed to the Customer.

Les Collectionneurs e-Gift Boxes and les Collectionneurs e-Gift Certificates are sent by e-mail to the Customer using the address expressly indicated by the Customer when ordering

The Customer may exercise their right of withdrawal within fourteen complete days from the date they or the Beneficiary receive les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates, without having to justify reasons or to pay penalties.

The right of withdrawal must be exercised by the Customer within the aforementioned period, using the form attached to this document (also available in electronic format at https://lescollectionneurs.typeform.com/to/YfrDFT) or by any other unambiguous declaration expressing their desire to withdraw sent by post to: Service Marketing – les Collectionneurs - Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX – France or by e-mail to service@lescollectionneurs.com.

If the right of withdrawal exercised is in relation to a les Collectionneurs Physical Gift Box or les Collectionneurs Physical Gift Certificate, the Customer must return it to VEGA VOYAGES as soon as possible, and at the latest within fourteen days of communicating their decision to withdraw. The costs of returning les Collectionneurs Physical Gift Boxes and les Collectionneurs Physical Gift Certificates will be borne by the Customer. All les Collectionneurs Physical Gift Boxes and les Collectionneurs Physical Gift Certificates returned by the Customer must be in perfect condition.

If the right of withdrawal exercised is in relation to a les Collectionneurs e-Gift Box or les Collectionneurs e-Gift Certificate, the Customer must inform VEGA VOYAGES within the aforementioned period including the following information: full name; Order number; number of the les Collectionneurs e-Gift Box, number of the les Collectionneurs e-Gift Certificate.

Any withdrawal made in accordance with the conditions of this article will result in a refund of all amounts paid including standard delivery costs, within fourteen (14) days from the date on which the Customer informs VEGA VOYAGES of their decision to withdraw.

The refund will be made through the payment method used by the Customer for the initial transaction.

In the event that a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate is used by the Customer or the Beneficiary before the expiry of the aforementioned withdrawal period, the latter shall be deemed to have expressly waived the right of withdrawal.

Terms of Use of les Collectionneurs Gift Boxes

Each les Collectionneurs Gift Box is identified by a unique twelve-digit code (14 digits for les Collectionneurs Gift Boxes sold prior to January 2019) activated within 48 hours by VEGA VOYAGES when processing the Customer's order.

Les Collectionneurs Gift Boxes are valid for a period of 18 months from the date of purchase with VEGA VOYAGES.

For les Collectionneurs Physical Gift Boxes, this date is the date of acquisition by the Customer indicated on the order confirmation e-mail sent to the Customer.

For les Collectionneurs e-Gift Boxes, the period of validity is indicated on the documents sent to the Customer by e-mail.

The Participating Establishments concerned in each les Collectionneurs Gift Box offer are required to provide all the services included in the package, or in the event of unavailability, services that are equivalent or of an equivalent amount.

Any tourist taxes must be paid by the Beneficiary to the establishment. More information on the website: https://www.service-public.fr/particuliers/vosdroits/F2048

Terms of Use of les Collectionneurs Gift Certificates

Each les Collectionneurs Gift Certificate is identified by a unique twelve-digit code (14 digits for les Collectionneurs Gift Certificates sold prior to January 2019), activated by VEGA VOYAGES within 48 hours when processing the Customer's order.

Les Collectionneurs Gift Certificates are valid for a period of 24 months from the date of purchase with VEGA VOYAGES.

For les Collectionneurs Physical Gift Certificates, this date is the date of its acquisition by the Customer indicated on the email sent to the Customer confirming their order.

For les Collectionneurs e-Gift Certificates, the period of validity is indicated on the documents sent to the Customer by e-mail.

The Beneficiary can check the validity of a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate at any time on the lescollectionneurs.com Website in the area dedicated to les Collectionneurs Gift Boxes and Certificates by clicking on the "check the validity of a gift" tab.

Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates are not nominative and can be used by anyone who possesses them. The holder is fully responsible for them without any recourse possible in case of loss or theft.

Les Collectionneurs Gift Boxes are neither refundable nor exchangeable in whole or in part for cash or les Collectionneurs Gift Certificates and cannot be accumulated or combined with les Collectionneurs Gift Certificates. Les Collectionneurs Gift Certificates are neither refundable nor exchangeable in whole or in part for cash or against les Collectionneurs Gift Boxes and cannot be combined with les Collectionneurs Gift Boxes. Les Collectionneurs Gift Certificates can be accumulated together (use of several les Collectionneurs Gift Certificates to pay for a service) but cannot under any circumstances be used as part of a promotional offer or a special operation.

Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates cannot be segmented: they must be used integrally, in one go, within a single Participating Establishment or les Collectionneurs Establishment.

Any services not included in a les Collectionneurs Gift Box must absolutely be paid by the Beneficiary to the Participating Establishment in accordance with its conditions. In the event that the services provided by a les Collectionneurs Establishment to the Beneficiary of a les Collectionneurs Gift Certificate amount to less than the face value indicated on that les Collectionneurs Gift Certificate, the Beneficiary and the Customer will in no way be entitled to reimbursement of the difference in any form whatsoever.

In order to benefit from the services included in a les Collectionneurs Gift Box, the Beneficiary absolutely must make a prior telephone reservation directly with the Participating Establishment of their choice according to the methods described below.

The list of Participating Establishments involved in each offer is included in each les Collectionneurs Gift Box, subject to any modifications that VEGA VOYAGES has been obliged to make. The current list of the Participating Establishments involved in each les Collectionneurs Gift Box offer is on the lescollectionneurs.com Website in the area devoted to les Collectionneurs Gift Boxes.

In order to use a les Collectionneurs Gift Certificate to pay for accommodation or catering services, the Beneficiary absolutely must make a prior telephone reservation directly with a les Collectionneurs Establishment of their choice according to the methods described below.

The list of les Collectionneurs Establishments appears on the printed guide for les Collectionneurs in force on the day of acquisition of les Collectionneurs Gift Certificates, subject to any modifications that VEGA VOYAGES has been obliged to make. The current list of les Collectionneurs Establishments is on the lescollectionneurs.com Website.

The Beneficiary may use the services provided in les Collectionneurs Gift Boxes every day, week and weekend, midday and/or evening, depending on the options described in the package and the days and hours of operation of the Participating Establishments concerned, with the exception of 24th, 25th, 31st December and 14th February.

Member establishments of the les Collectionneurs network are required to accept les Collectionneurs Gift Certificates as a means of payment. The reservation cannot be made via online travel agencies such as Booking.com, Expedia.fr, Hotels.com, etc. Tourist taxes may not be included in the amount of a les Collectionneurs Gift Certificate. If necessary, they must be paid to the establishment by the Beneficiary.

The Beneficiary must provide the following information to the Participating Establishment of their choice, in the case of les Collectionneurs Gift Boxes, or to a les Collectionneurs Establishment of their choice, in the case of les Collectionneurs Gift Certificates:
- Full contact details and the email address to which the booking confirmation should be sent;
- The thematic name of the les Collectionneurs Gift Box concerned if any;
- The identification number of the les Collectionneurs Gift Box or les Collectionneurs Gift Certificate concerned (12-digit or 14-digit number);
- Preferred dates for use of the services included in a les Collectionneurs Gift Box or that will be settled by means of a les Collectionneurs Gift Certificate.

VEGA VOYAGES reminds Customers and Beneficiaries that certain periods are particularly popular with travellers (and in particular, Easter, the May bank holidays, 14 July, and 15 August). During these periods, the Participating Establishments or les Collectionneurs Establishments can be quickly booked up and some Participating Establishments or les Collectionneurs Establishments may require a reservation of a minimum number of nights.

The Beneficiary may modify their reservation directly with the Participating Establishment or the les Collectionneurs Establishment concerned in accordance with the normal conditions practiced by the Establishment in question. No modification that deviates from the conditions usually practiced by the Participating Establishment or the les Collectionneurs Establishment concerned will be accepted.

In the event that the Beneficiary has not modified their reservation according to the normal conditions practiced by the Participating Establishment or the les Collectionneurs Establishment concerned, in the event of non arrival on the day and at the time scheduled during the reservation, they will no longer be able to claim the benefit of the services included in the les Collectionneurs Gift Box or to use the les Collectionneurs Gift Certificate concerned.

Upon arrival at the Participating Establishment or the les Collectionneurs Establishment concerned, the Beneficiary must provide the establishment with the les Collectionneurs Physical Gift Box or les Collectionneurs Physical Gift Certificate, in the case of a les Collectionneurs Physical Gift Box or Gift Certificate, or a printout of a les Collectionneurs e-Gift Box or les Collectionneurs e-Gift Certificate, in the case of a les Collectionneurs e-Gift Box or Certificate.

The use of les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates to benefit from the services provided by the member establishments of the les Collectionneurs network does not grant the Beneficiary or Customer credits of any kind whatsoever under the les Collectionneurs loyalty programme.

Complaints

The Customer is required to communicate any non-compliance encountered when using les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates.

Any complaint concerning les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates can be made to VEGA VOYAGES, either in writing to Service Marketing - les Collectionneurs Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX – France, by e-mail to the address cadeau@lescollectionneurs.com, or by telephone on +33 1 72 72 92 02 (normal local call rate) 9:00 to 19:00 Monday to Friday, and 9:00 to 13:00 Saturdays, excluding public holidays.

For any provision included in les Collectionneurs Gift Boxes that can be described as "travel services" as part of a trip within the meaning of Article L211- 2 of the Tourism Code, VEGA VOYAGES will be responsible as of right for breach of contract in the performance of those services.

The photographs used to illustrate les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates are not contractual and can be modified at any time by VEGA VOYAGES. They can come from les Collectionneurs network members or from image banks.

Legal guarantee of conformity

The Customer benefits from a legal guarantee of conformity provided for by existing regulations, especially in the event that les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates do not correspond to the description given by VEGA VOYAGES.

Any conformity defects that appear within a period of twenty-four months from delivery of a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate are presumed to exist at the time of the delivery, unless proven otherwise. Any action resulting from the lack of conformity must occur within two years from delivery of a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate.

In case of lack of conformity, the Customer may request the replacement of a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate. If replacement of a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate is not possible, the Customer can return it and get a refund, or keep the non-compliant les Collectionneurs Gift Box or les Collectionneurs Gift Certificate and ask for a price reduction to be determined on a case-by-case basis by mutual agreement between the Parties.

Guarantee against hidden defects

The Customer benefits from the guarantee against hidden defects provided for by articles 1641 to 1649 of the Civil Code.

As such, VEGA VOYAGES is bound by the guarantee against hidden defects affecting any les Collectionneurs Gift Box or any les Collectionneurs Gift Certificate making it unfit for the use for which it is intended, or which reduce its use to the extent whereby the Customer would not have acquired it, or would have paid a lower price if they had been known. The legal warranty covers all costs caused by the hidden defects. The defect must exist prior to the sale and render the products unfit for the use for which they are intended.

In this case, the Customer may either return a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate and have the price refunded, or keep the les Collectionneurs Gift Box or les Collectionneurs Gift Certificate and be refunded part of the price. The time limit to act is two years from the discovery of the defect.

The brands and other distinctive signs as well as the elements reproduced on les Collectionneurs Gift Boxes, les Collectionneurs Gift Certificates and on the thecollectionneurs.com Website, in particular in the form of texts, photographs, images, icons and logos, are protected by intellectual property rights.

Any use, reproduction, representation or adaptation of these elements by any means whatsoever, without the express authorisation of the holder of the said intellectual property rights, may lead to prosecution before the relevant courts.

In the context of the marketing and use of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates, VEGA VOYAGES collects personal data about the Customer, and where applicable the Beneficiary, either directly, in particular through the lescollectionneurs.com Website, or indirectly, through the Participating Establishments and les Collectionneurs Establishments.

All the conditions under which VEGA VOYAGES collects, processes and retains such personal data are contained in the Privacy Policy available at: https://www.chateauxhotels.com/charte-de-confidentialite.

Data controllers

The data collected directly or indirectly in the context of marketing les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates is treated by one and/or other of the following legal entities:

VEGA GESTION, a public limited company with capital of €100,000 whose registered office is Bords de Seine 1 – 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered in the Nanterre RCS under number B 382 256 857.

VEGA VOYAGES, a limited liability company with capital of €257,700 whose registered office is Bords de Seine 1 – 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered in the Nanterre RCS under number 422 044 693.

Rights of the Customer and of the Beneficiary

The Customer and/or Beneficiary have the rights indicated below regarding the personal data collected as part of the sale or use of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates.

The exercise of these rights is free, except in the case of unjustified or excessive requests. Where applicable, VEGA VOYAGES will charge a reasonable fee based on the administrative management fees incurred to meet the requests of the Customer or the Beneficiary.

Right of access, modification and deletion
The Customer and the Beneficiary may access the data concerning them, modify it or modify their communication agreements:

- by sending an email to service@lescollectionneurs.com.
- by writing to: Service Marketing les Collectionneurs - Données personnelles - Bords de Seine 1, 3 Esplanade du Foncet 92441 Issy-les-Moulineaux cedex

Right of opposition
The Customer and the Beneficiary may also, for legitimate reasons, oppose the processing of data concerning them by writing to the above address.

Right to portability
In the aforementioned hypotheses, the Customer and the Beneficiary may request the transmission of their data, directly to themselves or to another provider designated by them.

Right to make a complaint
The Customer and the Beneficiary are entitled to lodge a complaint with the CNIL if they believe that the use of their personal data does not comply with the regulations on data protection, or when they have reason to believe that their personal information is or has been used in a manner that does not comply with the law.

Cookies

The use of the Lescollectionneurs.com Website may give rise, subject to acceptance by the Customer, to the recording of certain information relating to the navigation of their terminal in files called "Cookies" installed on their terminal (the "Cookies").

They are intended to streamline Customer navigation and connection, retain their layout preferences, keep their credentials for faster access to online areas and display preferences.

Some Cookies are also deposited through services such as Google Analytics, to record the number of visits, page views and the path taken by users. This data collection is useful for optimising the ergonomics and functional improvement of the lescollectionneurs.com Website.

To oppose the use of Cookies, the Customer can modify the settings of their browser.

VEGA VOYAGES is a limited company with a capital of €257,700.00 with its registered office at Bords de Seine 1 | 3 Esplanade du Foncet - 92441 Issy les Moulineaux, registered in the Nanterre RCS under number 422 044 693.

VEGA VOYAGES is registered in the Travel Operators Registry under the number IM092100116.

Guarantor: GROUPAMA INSURANCE - CREDIT & CAUTION - 8-10 rue d'Astorg, 75008 Paris, France.

Insurer: AXA FRANCE IARD - 313 terrasses de l'arche, 92727 Nanterre, France.