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Domaine Château du Faucon
Donchery, Champagne-Ardenne



Available rooms (7)
Classic Single annex room
Classic Annex room
Superior Annex room
Superior Castle room
Deluxe Double Room Castle
Prestige Annex room
Annex suite

« Come and enjoy the poetry of the setting and a special art de vivre in this 17th century family residence»

Famille Robin

Description of the establishment

Château Hôtel 4 stars in the heart of the Ardennes, in the small town of Donchery between Sedan and Charleville Mézières, Domaine Château du Faucon welcomes you to its majestic 17th century residence.
On a loop of the Meuse, you can enjoy a 28 ha park criss-crossed by bridle paths where chapel, river and pond are revealed during your walks to combine charm, well-being, pleasure and generosity.
With 33 rooms, we have concocted all the best: bar, restaurant, wellness area, but also a multitude of activities. Finally, our lounges and reception rooms are available for the organisation of events or seminars

Number of room(s)
33
Type of establishment
Hotel Restaurant
Services
Spa Tranquillity Tennis Animals Weddings Seminars Car Park Family Disabled Access Air-Conditioning
Safe, Room Service, WiFi, French, Internet Terminal, High-Speed Internet in rooms, Private Room Hire, Dry Cleaning, Cable / Satellite TV, TV,
Minigolf and Billiard Room
Activities
Hot tub, Fitness Centre, Horse Riding, Golf (15 miles), Hiking/Walking, Sauna, Spa, Tennis
Themes
Countryside, Gastronomy
Owner
Famille ROBIN
Spoken languages
French, German, English
Annual closure of the hotel
From 22/12 to 30/12/20 and from 01/01/2021 to 05/01/2021
Book your table by phone
+33 (0)3 24 41 87 83
Category
Hotel Restaurant
Chef
Jonathan PILLIER
Prices
Price of the menu 48.00 - 75.00 €
Average price à la carte 35.00 €
Price of the lunch menu 32.00 €
Price of the breakfast 19.00 €
Annual closure of the restaurant
From 22/12 to 30/12/20 and from 01/01/2021 to 05/01/2021
See more customer's comments
Address
Route de vrigne aux bois

Donchery ( 08350 )
Airport
Charleroi Bruxelles-Sud (114 miles)
Train station
Charleville-Mezières (21 miles)
Virtual visit
49.7044256,4.8708547

Gifts Boxes including this hotel restaurant

The night is ours

Ideal for a short getaway, let yourself be surprised for a night by the charm and authenticity of our houses....

Our romantic retreat

With this box set, live a gourmet experience and an authentic stay for two in our homes !...

See the other gift boxes

Gift vouchers accepted by this establishment

"Travel invitation"

Thanks to the gift voucher, you offer more than 500 addresses to the recipient. He can choose among our charming hotels, our authentic castles, our residences of character, our gourmet restaurants, our guest houses...

Discover our gift vouchers
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
49.7044256 4.8708547 4.8708547
Route de vrigne aux bois
 Donchery 08350 fr
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
4.4 1707 Very good
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Zeer goed
5
Voor de tweede keer in dit prachtige hotel en weer heel erg genoten.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Ed Views
4.8
Beautifully restored chateau with lovely grounds and a 5-star restaurant. Well designed, spacious rooms all at reasonable price. Will return and recommend to friends in Brussels
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Romantic get-away!
4.8
Romantic get-away in a French Chateau! Friendly staff and very beautiful. Sedan is near by with lots to see too!
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Week-end de rêve
4.8
Un très beau château, très chaleureux . Belle décoration,raffinée,très jolie vaisselle. Très bon choix dans les chambres de serviettes et peignoirs.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Stop over
3.5
Diner great , lovely pkace to stop for a night
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Posto bello, merita il pernottamento
4.1
Posto bello, merita il pernottamento
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Beautiful Chateaux
4.8
Amazing place to stay with wonderful staff and delicious food
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Pleasant Stay at Domaine Château du Faucon
4.5
Very nice stay in the northern French countryside. Hotel accommodations and support staff were terrific.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Wonderful experience
3.8
Only stayed for one night but would have stayed for a week (although that would have broken the bank). Immediate and effective check-in, loverly room (Deluxe Double) in the 'old castle', although Expedia advertised it as having a King bed and it only had a double. The restaurant was fantastic for a fancy dinner (pricy but excellent everything). Loverly grounds to wander. Breakfast was typical for a nice hotel, and check-out was quick/effective also.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Très jolie demeure
4.8
Excellent manque juste une piscine chauffée même petite
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Stay in Nov 16
3.7
When having diner, the room with the fire place is great the other nice but boring they need some extra's. The recommended food just wasn't goog enough; meat served with beans without extras? really ?? come on ...
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Our stay at the Faucon
4.7
This is one of the most pleasurable stay that we experienced. The quite atmosphere, wandering in the park in a sunny Indian summer day, the discrete and nonetheless caring staff, all of this will stay in our minds. The only critic I would make is about the bathtub, a little narrow for two persons in love.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
I was disappointed to be located in the annex, which lacks the charm and...
3.1
I was disappointed to be located in the annex, which lacks the charm and character of the main chateau. I specifically choose to stay in chateau hotels for their historic atmosphere.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Explendid stay!
5
We booked one night at this marvelous place for a group of friends (19 persons) and their oldtimer. Everyone had a blast of a time! The staff is professional & very friendly! The rooms were clean and comfortable. The 7 plate menu at their restaurant was breathtaking! Ideal loclation for travelling with your beloved oldtimer. Charming views which results in good memories and nice pictures!
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Superb stay
4.8
superb stay in an elegant 17th century château and top class restaurant
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
An equestrian centre and events venue primarily
3.1
Very commercial with equestrian centre and events tent rather spoiling the ambiance. Looks under capitalised, some cheap renovations such as Tarmac on the terrace rather than gravel. Mini golf on lawn does'nt add to the beauty. Very expensive overpriced restuarant, at €100 a head we expected something spectacular and got something fairly ordinary. The rooms are good value but as you are some distance from a village you are obliged to eat in their restuarant where you are hit with a huge bill! This hotel is something that could be a lot better than it is but maybe the location does'nt merit the investment needed. I suspect they make their money from events, the equestrian centre and overcharging in the restuarant, not from the chateau hotel.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Great place!!
3.4
Our room was above the kitchen. We smelled the food (windows where open because it was warm) The music outside was irritating. Such a beautiful quite surroundings; no music needed. No conditioner in the bathroom!! No bites to join our bottle of wine at 5 pm
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Lovely settings
4.4
The hotel is picture postcard and is set in well maintained grounds. My partner and I stayed for 2 nights and had a lovely time. The staff were professional, helpful and courteous at all times. We also ate in the restuarant which was very good and reasonably priced too. The only downside I would say is that our room was below what seems like a play room/small conference room (in one of the outbuildings) and we were disturbed on the first day by children running up and down and jumping on the floor, and then on the second day, the staff cleaning up (at 8 am!) and moving/scrapping furnitures on the floor. However, overall it was an enjoyable short break for us and can recommend it.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Lovely hotel in peaceful setting
4.5
Great Hotel with excellent staff and service. Will stay again.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
WOW - Really exceptional hotel
4.9
I had a hard week away from home and family...to be followed by a hard week this week. i wanted one night of peace, god sleep, a fine dinner...and I found all of this and more. This is an exceptional hotel. Well done - I will return with the family for a longer stay.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
After a long and difficult travel day, when we arrived at this hotel just after...
3.2
After a long and difficult travel day, when we arrived at this hotel just after 5 p.m. (at the stated check-in time), we were given one of the worst receptions we have EVER had at a hotel (and we are very, very frequent travellers, we are Europeans who travel frequently to France). We were shown to our room, but then we had to point out to the staff that the room was not ready (there were half-used toiletries in the bathroom, water bottle half-empty in the room, used glasses, some garbage on the table, empty toilet paper roll, etc.) We were then told to wait another hour, until 6 p.m., until the room would be ready because of 'beaucoup de travail', as if we were being unreasonable in expecting the room to be ready at check-in time. We suggested that we simply be moved to another room that was ready, but this wasn't possible to arrange for us. After some awkward negotations, the room was cleaned more quickly and we were able to check in at about 5:30. I work in tourism, and have stayed at many luxury and mid-range properties, and understand that sometimes things don't go as planned at hotels. But in a hotel that prides itself on being a quality hotel, such as this one, I would expect the staff to be able to clearly and calmy and kindly explain to clients when there is a problem -- and NOT expect that guests to try to understand when the staff is overworked. We also heard the 2 staff at the front desk arguing on two occasions, between themselves. Perhaps it was a very stressful day for them, but it did not make a cozy and welcoming atmosphere for guests to hear this. The WIFI did not work as advertised in the hotel -- only if one is a few meters from the actual router on the main floor, and very intermittently. It is inconceivable that the staff dont know this, and yet we were told that it works perfectly everywhere in the hotel. It would be better for the staff to simply explain that WIFI is not very strong in the hotel, and would work best if guests come downstairs. We had planned to eat at the hotel, but found the front desk service so unwelcoming that we chose not to. The hotel property was absolutely beautiful, and the beds were lovely and very comfortable, and the room was tasteful. But I would recommend this hotel ONLY to French friends and associates, as we felt unwelcomed as foreigners, and could see how the staff would address the french guests quickly with their inquiries, and that my own query with the staff was interrupted to help the French guests -- on three different occasions. This was our last night in France on a long trip, and a disappointing ending. It also surprised us that, upon check-out, we were not asked 'How was your stay?' and thus we didnt feel that they were interested in our feedback.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
A lovely, charming hotel. The staff is friendly, the decor is elegant, and the...
3.4
A lovely, charming hotel. The staff is friendly, the decor is elegant, and the grounds are great for an afternoon stroll. Unfortunately the restaurant is disappointing.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Rapport qualité/Prix du restaurant plus que moyen... ...
3
Rapport qualité/Prix du restaurant plus que moyen... Chambre dans les écuries et pas à même le château...
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Zeer goed
5
Voor de tweede keer in dit prachtige hotel en weer heel erg genoten.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Ed Views
4.8
Beautifully restored chateau with lovely grounds and a 5-star restaurant. Well designed, spacious rooms all at reasonable price. Will return and recommend to friends in Brussels
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Romantic get-away!
4.8
Romantic get-away in a French Chateau! Friendly staff and very beautiful. Sedan is near by with lots to see too!
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Week-end de rêve
4.8
Un très beau château, très chaleureux . Belle décoration,raffinée,très jolie vaisselle. Très bon choix dans les chambres de serviettes et peignoirs.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Stop over
3.5
Diner great , lovely pkace to stop for a night
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Posto bello, merita il pernottamento
4.1
Posto bello, merita il pernottamento
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Beautiful Chateaux
4.8
Amazing place to stay with wonderful staff and delicious food
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Pleasant Stay at Domaine Château du Faucon
4.5
Very nice stay in the northern French countryside. Hotel accommodations and support staff were terrific.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Wonderful experience
3.8
Only stayed for one night but would have stayed for a week (although that would have broken the bank). Immediate and effective check-in, loverly room (Deluxe Double) in the 'old castle', although Expedia advertised it as having a King bed and it only had a double. The restaurant was fantastic for a fancy dinner (pricy but excellent everything). Loverly grounds to wander. Breakfast was typical for a nice hotel, and check-out was quick/effective also.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Très jolie demeure
4.8
Excellent manque juste une piscine chauffée même petite
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Stay in Nov 16
3.7
When having diner, the room with the fire place is great the other nice but boring they need some extra's. The recommended food just wasn't goog enough; meat served with beans without extras? really ?? come on ...
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Our stay at the Faucon
4.7
This is one of the most pleasurable stay that we experienced. The quite atmosphere, wandering in the park in a sunny Indian summer day, the discrete and nonetheless caring staff, all of this will stay in our minds. The only critic I would make is about the bathtub, a little narrow for two persons in love.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
I was disappointed to be located in the annex, which lacks the charm and...
3.1
I was disappointed to be located in the annex, which lacks the charm and character of the main chateau. I specifically choose to stay in chateau hotels for their historic atmosphere.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Explendid stay!
5
We booked one night at this marvelous place for a group of friends (19 persons) and their oldtimer. Everyone had a blast of a time! The staff is professional & very friendly! The rooms were clean and comfortable. The 7 plate menu at their restaurant was breathtaking! Ideal loclation for travelling with your beloved oldtimer. Charming views which results in good memories and nice pictures!
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Superb stay
4.8
superb stay in an elegant 17th century château and top class restaurant
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
An equestrian centre and events venue primarily
3.1
Very commercial with equestrian centre and events tent rather spoiling the ambiance. Looks under capitalised, some cheap renovations such as Tarmac on the terrace rather than gravel. Mini golf on lawn does'nt add to the beauty. Very expensive overpriced restuarant, at €100 a head we expected something spectacular and got something fairly ordinary. The rooms are good value but as you are some distance from a village you are obliged to eat in their restuarant where you are hit with a huge bill! This hotel is something that could be a lot better than it is but maybe the location does'nt merit the investment needed. I suspect they make their money from events, the equestrian centre and overcharging in the restuarant, not from the chateau hotel.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Great place!!
3.4
Our room was above the kitchen. We smelled the food (windows where open because it was warm) The music outside was irritating. Such a beautiful quite surroundings; no music needed. No conditioner in the bathroom!! No bites to join our bottle of wine at 5 pm
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Lovely settings
4.4
The hotel is picture postcard and is set in well maintained grounds. My partner and I stayed for 2 nights and had a lovely time. The staff were professional, helpful and courteous at all times. We also ate in the restuarant which was very good and reasonably priced too. The only downside I would say is that our room was below what seems like a play room/small conference room (in one of the outbuildings) and we were disturbed on the first day by children running up and down and jumping on the floor, and then on the second day, the staff cleaning up (at 8 am!) and moving/scrapping furnitures on the floor. However, overall it was an enjoyable short break for us and can recommend it.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Lovely hotel in peaceful setting
4.5
Great Hotel with excellent staff and service. Will stay again.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
WOW - Really exceptional hotel
4.9
I had a hard week away from home and family...to be followed by a hard week this week. i wanted one night of peace, god sleep, a fine dinner...and I found all of this and more. This is an exceptional hotel. Well done - I will return with the family for a longer stay.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
After a long and difficult travel day, when we arrived at this hotel just after...
3.2
After a long and difficult travel day, when we arrived at this hotel just after 5 p.m. (at the stated check-in time), we were given one of the worst receptions we have EVER had at a hotel (and we are very, very frequent travellers, we are Europeans who travel frequently to France). We were shown to our room, but then we had to point out to the staff that the room was not ready (there were half-used toiletries in the bathroom, water bottle half-empty in the room, used glasses, some garbage on the table, empty toilet paper roll, etc.) We were then told to wait another hour, until 6 p.m., until the room would be ready because of 'beaucoup de travail', as if we were being unreasonable in expecting the room to be ready at check-in time. We suggested that we simply be moved to another room that was ready, but this wasn't possible to arrange for us. After some awkward negotations, the room was cleaned more quickly and we were able to check in at about 5:30. I work in tourism, and have stayed at many luxury and mid-range properties, and understand that sometimes things don't go as planned at hotels. But in a hotel that prides itself on being a quality hotel, such as this one, I would expect the staff to be able to clearly and calmy and kindly explain to clients when there is a problem -- and NOT expect that guests to try to understand when the staff is overworked. We also heard the 2 staff at the front desk arguing on two occasions, between themselves. Perhaps it was a very stressful day for them, but it did not make a cozy and welcoming atmosphere for guests to hear this. The WIFI did not work as advertised in the hotel -- only if one is a few meters from the actual router on the main floor, and very intermittently. It is inconceivable that the staff dont know this, and yet we were told that it works perfectly everywhere in the hotel. It would be better for the staff to simply explain that WIFI is not very strong in the hotel, and would work best if guests come downstairs. We had planned to eat at the hotel, but found the front desk service so unwelcoming that we chose not to. The hotel property was absolutely beautiful, and the beds were lovely and very comfortable, and the room was tasteful. But I would recommend this hotel ONLY to French friends and associates, as we felt unwelcomed as foreigners, and could see how the staff would address the french guests quickly with their inquiries, and that my own query with the staff was interrupted to help the French guests -- on three different occasions. This was our last night in France on a long trip, and a disappointing ending. It also surprised us that, upon check-out, we were not asked 'How was your stay?' and thus we didnt feel that they were interested in our feedback.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
A lovely, charming hotel. The staff is friendly, the decor is elegant, and the...
3.4
A lovely, charming hotel. The staff is friendly, the decor is elegant, and the grounds are great for an afternoon stroll. Unfortunately the restaurant is disappointing.
Domaine Château du Fauconhttps://media.lescollectionneurs.com/chc/hotels/lc-3019/search_result.jpg à partir 99.00 €+33 (0)3 24 41 87 83
Route de vrigne aux bois
 Donchery 08350 fr
Rapport qualité/Prix du restaurant plus que moyen... ...
3
Rapport qualité/Prix du restaurant plus que moyen... Chambre dans les écuries et pas à même le château...