Before placing an order, each client shall be responsible for checking the calendar of local events such as carnivals, religious festivals and public holidays that could affect the quality of his or her trip. Vega Voyages cannot accept liability for any such disruptions.
Any complaints regarding the non-execution or unsatisfactory execution of your travel contract must be made to the service provider on-site within 24 hours of your arrival.
If your complaint was not resolved to your satisfaction, ensure your service provider confirms your complaint in writing and send this document as soon as possible, within a maximum 30 days of the date of your return, to
- the following address: Les Collectionneurs, Service Clientèle, Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.
- or by email to: email@example.com.
les Collectionneurs commercialized Gift Vouchers on its website. These are also be called “Travel Invitation”. “Travel Invitation” is also the advertising terminology used for the Gift Vouchers.
Gift Vouchers are face value which enables to benefit the hosting services, breakfast and restoration services in the member establishments of les Collectionneurs network. Gift Vouchers are valid for 24 months from the date of activation, in every establishments of the EuroZone, members of the association, presented in the booklet “Guide les Collectionneurs” of the calendar year or on the website www.chateauxhotels.com. The gift vouchers are cumulative (the use of several gift vouchers to pay a service is possible) but can in no way be used in a case of a promotional offer or a special operation.
Gift Vouchers are presented by a gift sheet and a presentation booklet indicating the nature of the benefits to which it is entitled, the validity period, as well as the user manual Gift Vouchers.
Gift Vouchers can be ordered online on the website https://www.chateauxhotels.co.uk/gift-box or by phone:
- +322.214.171.124.70 (from France, the price of a local call from a landline)
- +3126.96.36.199.02 (from abroad, the price of a call to France from a landline)
Any Gift Voucher order, whatever the terms and conditions, implies full acceptance and adherence to these Terms and Conditions of Sale; this is expressly understood and agreed by the customer.
Orders are supplied within 30 days after acceptance and verification of payment in case of remote payment by credit card. Thus, according to the conditions chosen by the customer when ordering, the ordered items are within 30 days mailed to the beneficiary of the order, whose his contact details has been expressly informed by the customer during the ordering process .
In this case, any delivery in metropolitan France are tracked and consequently charges to the customer an additional fee of €8.00 including tax and VAT (depending on the number of vouchers ordered, with a limit of 10 vouchers per beneficiary).
Zone 4 : Germany,Finland,Italy and Portugal.
Zone 5 : Andorra, Switzerland, Jersey, Liechtenstein, Norway and San Martin.
Zone 6 : Bulgaria, Estonia, Greece,Lithuania, Latvia and Romania.
The shipping costs are charged to the customers.
The prices charged by VEGA VOYAGES may be revised at any time by the latter.
Gift Vouchers are completely paid in euros by payment card belonging to the customer (e.g. Carte Bleue, Visa, Eurocard / MasterCard, American Express, e-carte bleue, JCB, Diners).
In this case, payment is done online via a secure payment system, known as the secure socket layer technology (SSL), which requires that the customer provides his payment card number and expiration date. Any fraudulent use of the customer's payment card falls under the contractual arrangements between the card owner and his bank.
Gift Vouchers are not nominative, so they can be used by any holder of it. Each voucher is to be used once. They are under the responsibility of the bearer without any possible recourse in case of loss or theft and shall not be sold.
Gif Vouchers are never repaid fully or partly against cash.
Gift Vouchers are valid 24 months from the date of activation and must imperatively be used during the validity period. The validity of the Gift Voucher benefits may be extended once, during the period of validity, for six months. In any case the period of validity can be extended after the expiration date.
The Gift Vouchers are in any circumstance duplicable. Any full or partial reproduction of les Collectionneurs Gift Voucher is liable to prosecution.
The customer must visit the website https://www.chateauxhotels.co.uk/gift-box, enter the code which appears on the back of gift voucher in order to check the expiration date. Then, the customer can choose the room of the establishment where he expects to use his gift voucher.
Accommodation and / or restoration services provided in the packages of Gift Vouchers must always be booked in advance, according to the conditions as described below.
The Bookings of the Gift Voucher can be performed every day, depending to the availability of the establishment chosen:
- Through the hotel's restaurant chosen by the beneficiary. The phone number is indicated on the web site http://www.chateauxhotels.co.uk/gift-box or on the Guide les Collectionneurs.
+3188.8.131.52.70 (from France, the price of a local call from a landline)
+3184.108.40.206.02 (from abroad, the price of a call to France from a landline)
- By mail to firstname.lastname@example.org
The customer must communicate during the booking process, the reference of his Gift Voucher. In the case that a customer is the beneficiary of several Gift Vouchers, he shall inform each Gift Voucher References during the booking process.
Booking cannot be done through online travel agencies such as Booking.com, Expedia.fr, Hotels.com, etc.
Any modification or cancellation of the previously confirmed booking is subject to the conditions of the establishment concerned.
The customer pays his stay and / or the meal by presenting the gift vouchers upon arrival in the establishment.
Any overspending and/or use of any service not included in the packages of Gift Vouchers must imperatively be charged by the beneficiary to the establishment concerned, according to the conditions of the latter.
Tourist taxes may not be included in the amount corresponding to the invitation. In this case, they must be paid by the beneficiary to the establishment.
The customer is not allowed to claim any exchange or compensation in case of no show in the establishment on the day and hours planned during the booking.
The customer (or beneficiary) must claim any complaints and errors concerning the delivery and / or non-compliance regarding to the order, within forty-eight hours following the delivery (date of receipt or withdrawal date at headquarters) to the company VEGA VOYAGES. Any complaint formulated beyond this time will be rejected and the delivered Gift Vouchers will be deemed to be conformed and accepted by the customer.
Any difficulty relating to the execution of the package can be brought to VEGA VOYAGES in writing addressed to: Customer Service -les Collectionneurs Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.
The names les Collectionneurs, the Collection of tables, drawing and logo are officially filed at the French National Institute of Industrial Property, and are under legal protection against any use made without the permission of their owner.
It is strictly forbidden to reproduce, modify, transmit, publish, adapt, on any medium, by any means, or operate in any manner, all or a part of the website content les Collectionneurs without the prior written permission of VEGA VOYAGES.
The personal data provided by the customer may be reported to VEGA VOYAGES partners, to the member establishments of les Collectionneurs network, and any other member company of Alain DUCASSE Group. The personal data is, unless the expressly request to the contrary by the customer, incorporated in the customer file of les Collectionneurs, which was declared with the CNIL (Commission Nationale Informatique et Libertés), the French National Commission for Computerized Data and Civil Liberties. The customer has a right to access and correct the data that concern him. To exert this right, the customer must send a request by mail to the following address: les Collectionneurs, Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.
Any order of Gift Vouchers is subject to the French law. Any dispute relating to the execution of these General Terms and Conditions of Sale will be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal of PARIS
During the purchase of a les Collectionneurs Gift Voucher, under the terms of Article L.121-20 of the Consumer Code, the consumer has a period of 14 (fourteen) days to exercise his right of withdrawal without having to give any reasons or incurring penalties, except, return costs. The period mentioned above run from the date of receipt of (or) Gift Vouchers les Collectionneurs. Return costs will be at the charge of the customer.
Only les Collectionneurs Gift Vouchers returned on time and in perfect condition may be repaid. les Collectionneurs' Gift Vouchers returned damaged soiled and/or with a lack of the voucher and/or the booklet, will not be accepted and may not be repaid.
les Collectionneurs Gift Vouchers will be returned to the following address: les Collectionneurs - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.
Any return made according to the terms and conditions of this section will result in a refund equal to the totality of the sums paid by the customer no later than thirty days from the day of receipt of les Collectionneurs Gift Vouchers in perfect state.