les Collectionneurs : Restaurants, Hôtels, Travellers
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Welcome to the les Collectionneurs community !

Terms & Conditions

Foreword

The brand les Collectionneurs commercializes on its website independent hotels and via the VEGA TRAVEL agency.
Company: VEGA VOYAGES
Tax Identification Number: 382 256 857 00071
VAT number: FR75 382 256 857
Business Register data: Entered in Commercial and Companies Register under the SIREN number 422 044 693
Head office: Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE
Owner of web domain www.chateauxhotels.co.uk
Vega Voyages has taken out an insurance policy with SATEC, 10 rue de Châteaudun, 75009 PARIS, for its third-party and professional liability in respect of bodily injury and tangible and intangible damages caused to clients, service providers and third parties in the event of faults, errors of fact or law, omissions or negligence committed in the pursuit of its activities as a travel organisation for a total amount of 1,524,490 euros per year of insurance cover for bodily injury and tangible and intangible damages.
Bookings can be made with les Collectionneurs as follows.

Website
You can book online at chateauxhotels.com and pay at the hotel.

Steps:
1. Search hotels on the website
2. Click on the page of the hotel of your choice
3. Choose a date in the calendar
4. Select a room or offer
5. Enter your details
6. Enter your credit card details
7. Finish your booking
8. Guarantee: our payment system "Paybox” checks that your payment card is valid.

Click and you will receive a confirmation email containing your book number and a summary of your booking.


Your credit card details are required to guarantee your booking at the hotel. The website ChateauxHotels.com and/or Vega Voyages take(s) no payment from your credit card. Total cost of your booking will be debited by the hotel during your stay except special conditions mentioned in the description of offers booked on the chateauxhotels.com website.

By email
If you are using an e-booking system, the booking request process consists of three stages:
1. You send us a booking request.
2. Depending on availability at the selected hotel, we send you an offer as soon as possible, within 48 hours except weekends and public holidays.
3. We confirm your booking by email after transmission of your credit card details. Your booking will be payed directly at the hotel.
4. The hotel will check the credit card used for the booking on the website chateauxhotels.com.

By phone
Contact the Booking Centre (from France) at + 33 1 72 72 92 02 from Monday to Friday, 9am to 6pm.

Changes to your booking
To make any changes to your booking, please contact directly the hotel (i.e. Details information on your booking confirmation) or the Booking Centre (from France) at + 33 1 72 72 92 02 from Monday to Friday, 9am to 6pm or by email at resa@lescollectionneurs.com.

Transferring your booking
Before the start date of your booking, you may transfer it to a third party who is required to fulfil all the conditions of the contract. You must inform us of this transfer a minimum of 7 (seven) days before the start date of your booking by registered mail with return receipt sent to the address given in Article 1.2, stating the following:
- your first name, last name and address
- the first name, last name and address of the third party to whom you are transferring the booking, plus an email address or fax number
- booking number and a copy of your confirmation from les Collectionneurs.
Upon receipt of this registered mail, a modified booking confirmation will be sent to the third party replacing you. You and the third party replacing you will be jointly responsible for payment of the total booking cost, as well as any costs incurred by the transfer (i.e. any surcharges due to booking changes, in particular as specified in Article 5.2).

The insurance contract you have purchased (if applicable) cannot be transferred to the third party replacing you. You can request an invoice detailing the transfer fees debited for your booking by sending an email or letter to les Collectionneurs.
In line with standard practice, rooms are made available to guests from 3pm to midday, unless otherwise specified by your hotel.

A double room accommodates: 2 adults and, if required, 1 child and/or 1 baby.
A twin room accommodates: 2 adults and, if required, 1 child and/or 1 baby.
A suite accommodates: 2 adults and, if required, 1 child and/or 1 baby.
A triple room accommodates: 3 adults and, if required, 1 child and/or 1 baby.
A quadruple room accommodates: 4 adults and, if required, 1 child and/or 1 baby.

The type of rooms available depends on the hotel. For more information, guests should contact their selected hotel directly. The number of meals depends on the number of nights spent in the hotel. Please be aware that not all our hotels offer meals. Full board begins with dinner on the first night and ends with breakfast the morning after the last night. Half board includes breakfast and one meal per day. Beverages are only included when specifically stated.
les Collectionneurs and/or the hotel reserve the right to consider your booking cancelled if the credit card details provided for payment prove to be defective. If necessary, les Collectionneurs and/or the hotel reserve the right to claim damages.
The following credit cards are accepted: Visa, MasterCard, American Express, J.C.B and Diners. Not all hotels accept all the credit cards cited above.

The credit card details are communicated to the hotel securely using 128-bit SSL encrypted transfer, in order to guarantee your booking.

The total amount of the stay and services consumed in the hotel must be payed at the hotel except special conditions mentioned in the description of offers booked on the chateauxhotels.com website.

The hotel is the only one to debit the cost of your stay from the account corresponding to the credit card used when booking.
When booking on chateauxhotels.com website and after confirmation of the availability for your stay, a confirmation message will be sent to you by email. The accommodation voucher must be presented on arrival at the hotel.

For hotels distributed by Vega Voyages

The hotel does not charge:
- If the cancellation or modification occurs more than 72 hours of arrival for a stay of less than or equal to 3 nights,
- If the cancellation or modification occurs more than 14 days of arrival for a stay longer than 3 nights.

In case of no-show:
The (no-Show) hotel or non-compliance with conditions of cancellation 100% of the total amount will be charged, including all services purchased upon reservation.

Some offers for benefit payable on booking promotional fares are clearly identified as non-cancelable, non-refundable, non-changeable.

In case of booking modification, booking cancellation or no-show at the hotel, the credit card will be charged of the total booking amount.

These bank information can, if you wish, be transmitted by phone at +33 178 94 78 94 from the Central Reservation.
We shall not be held liable for any problems arising during your trip that are due to your own actions, force majeure or the unforeseeable and unavoidable act of a third party not involved in the provision of services specified in the contract.

Photographs are supplied for information purposes only and are not contractually binding.

Before placing an order, each client shall be responsible for checking the calendar of local events such as carnivals, religious festivals and public holidays that could affect the quality of his or her trip. Vega Voyages cannot accept liability for any such disruptions.

Any complaints regarding the non-execution or unsatisfactory execution of your travel contract must be made to the service provider on-site within 24 hours of your arrival.

If your complaint was not resolved to your satisfaction, ensure your service provider confirms your complaint in writing and send this document as soon as possible, within a maximum 30 days of the date of your return, to
- the following address: Les Collectionneurs, Service Clientèle, Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.
- or by email to: reclamation@lescollectionneurs.com.

The purpose of Criteo Email is to find visitors of Criteo advertising clients’ properties (websites, apps and newsletters) and send them personalized emails. Criteo uses cookies to single out users and then personalize ads based on their browsing experience. To learn more or opt out of Criteo Email click here.
On November 2016, les Collectionneurs, leading company of gourmet restaurants and charming hostelry in France and Italy, formalizes its partnership with a Germanic company, Romantik Hotels. This strategic alliance allow us to enlarge our offer with a hundred more unusual and authentic establishments in Germany and Austria.

These Germanic and Austrian establishments are now available on our website: www.chateauxhotels.co.uk. To book these establishments, customers will be lead to the Romantik Hotels booking platform.

Likewise, on www.romantikhotels.com, customers can now find more than 350 French establishments from les Collectionneurs. To finalize your booking, users will be lead to les Collectionneurs website.

Legal information regarding this partner:

Romantik Hotels & Restaurants AG
Hahnstraße 70
D-60528 Frankfurt

Management board : Thomas Edelkamp (President), Ralph Düker
Chairman of the Supervisory Board : Dr. Florian Kreibich

Frankfurt am Main HRB 88565
USt.ID-Nr. DE 273644124
St.-Nr. 047 242 77016

Foreword

These terms and conditions govern the relationship between VEGA VOYAGES, SARL with capital of €257,700.00 and registered office at Bords de Seine 1 | 3 Esplanade du Foncet - 92441 Issy les Moulineaux, registered in the Nanterre RCS under n° 422 044 693 ("VEGA VOYAGES") and any person acquiring a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate (the "Customer") for use by themselves or by a third party (the "Beneficiary").

They specify the conditions applicable to the sale and use of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates.

Any order of les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates, in whatever form, implies full acceptance of these Terms and Conditions of Sale and Use, which the Customer acknowledges and expressly accepts. The Customer shall ensure that the Beneficiary complies with the provisions of these Terms and Conditions of Sale and Use, especially in relation to the use of les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates
VEGA VOYAGES is part of the CHATEAUX & HOTELS COLLECTION Group along with VEGA GESTION, which promotes a network of independent hotel and restaurant operators under the brand name "Les les Collectionneurs".

VEGA VOYAGES sells les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates that allow their Beneficiaries to benefit from services provided by members of the les Collectionneurs network, under the conditions described below.

Description of les Collectionneurs Gift Boxes

VEGA VOYAGES offers operators of member establishments in the les Collectionneurs network the opportunity to participate in accommodation and catering services offers as well as related activities, grouped by themes, and intended to be provided at a fixed price ("les Collectionneurs Gift Boxes").

Les Collectionneurs Gift Boxes primarily provide benefits relating to accommodation and/or catering services provided by the member establishments of the les Collectionneurs network participating in each offer (the "Participating Establishments").

Les Collectionneurs Gift Boxes are physically represented by a unique 12-digit number voucher (14 digits in the case of les Collectionneurs Gift Boxes sold prior to January 2019), a detailed description of the services to be provided by the Participating Establishments concerned on the date of issue of the particular les Collectionneurs Gift Boxes, and these General Conditions of Sale and Use. These items are presented, at the Customer's choice, either on a physical medium sent by post ("les Collectionneurs Physical Gift Boxes"), or virtually via email ("les Collectionneurs e-Gift Boxes").

The accommodation and/or catering services and, if applicable, ancillary services to be provided by the Participating Establishments, are described for each type of offered Gift Box on the website accessible at https://www.lescollectionneurs.com (the "lescollectionneurs.com Website").

Les Collectionneurs Gift Boxes can only be used in the Participating Establishments concerned. VEGA VOYAGES may be obliged, for reasons beyond its control, to modify the list of concerned Participating Establishments. As such, it undertakes that the updated list of concerned Participating Establishments for each of its les Collectionneurs Gift Boxes offers will be available at all times on the lescollectionneurs.com Website.

Description of les Collectionneurs Gift Certificates

VEGA VOYAGES publishes les Collectionneurs Gift Certificates with a face value of 100,150 and 200 Euros, which can be used to pay for accommodation and food services as well as related activities provided by all member establishments of the les Collectionneurs network, with the exception of those outside the Euro zone ("les Collectionneurs Establishments").

Les Collectionneurs Gift Certificates are physically represented by a unique 12-digit number voucher (14 digits in the case of les Collectionneurs Gift Certificates sold prior to January 2019), specifying its particular face value (100, 150 or 200 Euros) and these General Conditions of Sale and Use. These items are presented, at the Customer's choice, either on a physical medium sent by post ("les Collectionneurs Physical Gift Certificates"), or virtually via email ("les Collectionneurs e-Gift Certificates"). Les Collectionneurs Establishments are listed on the printed guide attached to the les Collectionneurs Physical Gift Certificates, and also on the lescollectionneurs.com Website.

The accommodation and/or catering services and, where applicable, the related service activities provided by les Collectionneurs Establishments are described on the lescollectionneurs.com Website.

Les Collectionneurs Gift Certificates can only be used in les Collectionneurs Establishments (and totally excluding establishments located outside the Euro zone), that are members of the les Collectionneurs network on the day they are used by the Beneficiary.
Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates can be ordered online through the lescollectionneurs.com Website via the area dedicated to les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates.

As part of each order, the Customer must specify in particular the type and number of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates, their form (les Collectionneurs Physical Gift Boxes or les Collectionneurs e-Gift Boxes; les Collectionneurs Physical Gift Certificates or les Collectionneurs e-Gift Certificates), their complete contact details, the chosen delivery methods, as well as the contact details and postal address to which the les Collectionneurs Physical Gift Boxes or les Collectionneurs Physical Gift Certificates must be sent if they differ from those of the Customer.

The sale will be final only once the Customer has accepted these Terms and Conditions of Sale and Use and after VEGA VOYAGES has received the full corresponding price for the order.

VEGA VOYAGES will send the Customer, after validation of their order, a confirmation email containing all the pertinent information.
The price of each les Collectionneurs Gift Box indicated on the website is the prevailing price at the date of the order.

The price of each les Collectionneurs Gift Certificate is the face value indicated on the lescollectionneurs.com Website on the day of the order.

If the Customer chooses les Collectionneurs Physical Gift Boxes or les Collectionneurs Physical Gift Certificates, delivery fees will also be applied, calculated according to the number of les Collectionneurs Physical Gift Boxes or les Collectionneurs Physical Gift Certificates and the place of delivery, as expressly indicated on the lescollectionneurs.com Website prior to validation of their order.

No delivery charges will be applied if the Customer chooses les Collectionneurs e-Gift Boxes or les Collectionneurs e-Gift Certificates.

In accordance with the regulations in force, the sums paid by the Customer for the purchase of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates are exclusive of VAT. Delivery charges are subject to VAT at the prevailing rate.

Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates plus any delivery charges are payable in cash, in Euros, when ordering: by credit card belonging to the Customer (Carte Bleue, VISA, Eurocard/MasterCard, American Express, e-carte bleue, JCB, Diners). In this case, the payment is made via a secure SSL protocol online payment system and using the 3D secure tool, providing the Customer supplies their credit card number and its date of expiry.

Any fraudulent use of the Customer's credit card is subject to the contractual provisions agreed between the Customer and the bank issuing the card.

Invoices for les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates ordered by Customers are sent by email to the Customer three days after fulfilment of their order.
Order fulfilment of physical format les Collectionneurs Gift Boxes and Certificates

Orders for les Collectionneurs Physical Gift Boxes and Certificates are processed within 48 working hours from confirmation of the order by VEGA VOYAGES sent by email to the Customer.

Les Collectionneurs Physical Gift Boxes and Certificates are sent by post, according to the methods chosen by the Customer when placing the order (Colissimo Expert or Chronopost), to the person and delivery address whose contact details have been expressly indicated by the Customer when placing the order.

VEGA VOYAGES will send an email to the Customer via its logistics subcontractor to inform them of the shipment of the les Collectionneurs Physical Gift Boxes and Certificates ordered, specifying the tracking number of the carrier chosen by the Customer during their order.

Delivery times are communicated by the VEGA VOYAGES providers by way of indication as follows:

Colissimo Expert France Delivery:
Delivery time: about 3 working days from the date of shipment (for mainland France and outside peak periods). For deliveries outside mainland France, delivery times vary depending on the destination. No delivery is made on Saturdays.

Chronopost Delivery:
Delivery time: approximately 1 working day (24 hours) after shipment (for mainland France and outside peak periods). For deliveries outside mainland France, delivery times vary depending on the destination. No delivery is made on Saturdays.

Shipments are made as follows:
From Monday to Thursday inclusive (excluding holidays):
- order placed before 10am: same day shipping;
- order placed after 10am: next day shipping;
Friday (excluding public holidays):
- order placed before 10am: same day shipping;
- order placed after 10am: shipping the following Monday.
Any order placed on a Saturday or a Sunday, will be automatically considered as an order placed on Monday before 10am. Any order placed on a holiday, will be treated the next day (excluding weekend).

The Customer is solely responsible for the accuracy of the information communicated in the order, including the contact details of the person and the delivery address for the les Collectionneurs Physical Gift Boxes and les Collectionneurs Physical Gift Certificates ordered. VEGA VOYAGES can in no way be held responsible for a return delivery due to an incomplete or incorrect address and the return shipping costs will be solely the responsibility of the Customer. In the event that the recipient is absent and a notice of passage is filed, VEGA VOYAGES cannot be held responsible for the deterioration of the les Collectionneurs Physical Gift Boxes and Certificates due to their late retrieval. Not meeting delivery times can in no case give rise to compensation.

Order fulfilment of les Collectionneurs e-Gift Boxes and les Collectionneurs e-Gift Certificates

Orders of les Collectionneurs e-Gift Boxes and les Collectionneurs e-Gift Certificates are processed during validation of the order by VEGA VOYAGES as confirmed by e-mail addressed to the Customer.

Les Collectionneurs e-Gift Boxes and les Collectionneurs e-Gift Certificates are sent by e-mail to the Customer using the address expressly indicated by the Customer when ordering
The Customer may exercise their right of withdrawal within fourteen complete days from the date they or the Beneficiary receive les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates, without having to justify reasons or to pay penalties.

The right of withdrawal must be exercised by the Customer within the aforementioned period, using the form attached to this document (also available in electronic format at https://lescollectionneurs.typeform.com/to/YfrDFT) or by any other unambiguous declaration expressing their desire to withdraw sent by post to: Service Marketing – les Collectionneurs - Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX – France or by e-mail to service@lescollectionneurs.com.

If the right of withdrawal exercised is in relation to a les Collectionneurs Physical Gift Box or les Collectionneurs Physical Gift Certificate, the Customer must return it to VEGA VOYAGES as soon as possible, and at the latest within fourteen days of communicating their decision to withdraw. The costs of returning les Collectionneurs Physical Gift Boxes and les Collectionneurs Physical Gift Certificates will be borne by the Customer. All les Collectionneurs Physical Gift Boxes and les Collectionneurs Physical Gift Certificates returned by the Customer must be in perfect condition.

If the right of withdrawal exercised is in relation to a les Collectionneurs e-Gift Box or les Collectionneurs e-Gift Certificate, the Customer must inform VEGA VOYAGES within the aforementioned period including the following information: full name; Order number; number of the les Collectionneurs e-Gift Box, number of the les Collectionneurs e-Gift Certificate.

Any withdrawal made in accordance with the conditions of this article will result in a refund of all amounts paid including standard delivery costs, within fourteen (14) days from the date on which the Customer informs VEGA VOYAGES of their decision to withdraw.

The refund will be made through the payment method used by the Customer for the initial transaction.

In the event that a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate is used by the Customer or the Beneficiary before the expiry of the aforementioned withdrawal period, the latter shall be deemed to have expressly waived the right of withdrawal.
Terms of Use of les Collectionneurs Gift Boxes

Each les Collectionneurs Gift Box is identified by a unique twelve-digit code (14 digits for les Collectionneurs Gift Boxes sold prior to January 2019) activated within 48 hours by VEGA VOYAGES when processing the Customer's order.

Les Collectionneurs Gift Boxes are valid for a period of 18 months from the date of purchase with VEGA VOYAGES.

For les Collectionneurs Physical Gift Boxes, this date is the date of acquisition by the Customer indicated on the order confirmation e-mail sent to the Customer.

For les Collectionneurs e-Gift Boxes, the period of validity is indicated on the documents sent to the Customer by e-mail.

The Participating Establishments concerned in each les Collectionneurs Gift Box offer are required to provide all the services included in the package, or in the event of unavailability, services that are equivalent or of an equivalent amount.

Any tourist taxes must be paid by the Beneficiary to the establishment. More information on the website: https://www.service-public.fr/particuliers/vosdroits/F2048

Terms of Use of les Collectionneurs Gift Certificates

Each les Collectionneurs Gift Certificate is identified by a unique twelve-digit code (14 digits for les Collectionneurs Gift Certificates sold prior to January 2019), activated by VEGA VOYAGES within 48 hours when processing the Customer's order.

Les Collectionneurs Gift Certificates are valid for a period of 24 months from the date of purchase with VEGA VOYAGES.

For les Collectionneurs Physical Gift Certificates, this date is the date of its acquisition by the Customer indicated on the email sent to the Customer confirming their order.

For les Collectionneurs e-Gift Certificates, the period of validity is indicated on the documents sent to the Customer by e-mail.

The Beneficiary can check the validity of a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate at any time on the lescollectionneurs.com Website in the area dedicated to les Collectionneurs Gift Boxes and Certificates by clicking on the "check the validity of a gift" tab.

Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates are not nominative and can be used by anyone who possesses them. The holder is fully responsible for them without any recourse possible in case of loss or theft.

Les Collectionneurs Gift Boxes are neither refundable nor exchangeable in whole or in part for cash or les Collectionneurs Gift Certificates and cannot be accumulated or combined with les Collectionneurs Gift Certificates. Les Collectionneurs Gift Certificates are neither refundable nor exchangeable in whole or in part for cash or against les Collectionneurs Gift Boxes and cannot be combined with les Collectionneurs Gift Boxes. Les Collectionneurs Gift Certificates can be accumulated together (use of several les Collectionneurs Gift Certificates to pay for a service) but cannot under any circumstances be used as part of a promotional offer or a special operation.

Les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates cannot be segmented: they must be used integrally, in one go, within a single Participating Establishment or les Collectionneurs Establishment.

Any services not included in a les Collectionneurs Gift Box must absolutely be paid by the Beneficiary to the Participating Establishment in accordance with its conditions. In the event that the services provided by a les Collectionneurs Establishment to the Beneficiary of a les Collectionneurs Gift Certificate amount to less than the face value indicated on that les Collectionneurs Gift Certificate, the Beneficiary and the Customer will in no way be entitled to reimbursement of the difference in any form whatsoever.
In order to benefit from the services included in a les Collectionneurs Gift Box, the Beneficiary absolutely must make a prior telephone reservation directly with the Participating Establishment of their choice according to the methods described below.

The list of Participating Establishments involved in each offer is included in each les Collectionneurs Gift Box, subject to any modifications that VEGA VOYAGES has been obliged to make. The current list of the Participating Establishments involved in each les Collectionneurs Gift Box offer is on the lescollectionneurs.com Website in the area devoted to les Collectionneurs Gift Boxes.

In order to use a les Collectionneurs Gift Certificate to pay for accommodation or catering services, the Beneficiary absolutely must make a prior telephone reservation directly with a les Collectionneurs Establishment of their choice according to the methods described below.

The list of les Collectionneurs Establishments appears on the printed guide for les Collectionneurs in force on the day of acquisition of les Collectionneurs Gift Certificates, subject to any modifications that VEGA VOYAGES has been obliged to make. The current list of les Collectionneurs Establishments is on the lescollectionneurs.com Website.

The Beneficiary may use the services provided in les Collectionneurs Gift Boxes every day, week and weekend, midday and/or evening, depending on the options described in the package and the days and hours of operation of the Participating Establishments concerned, with the exception of 24th, 25th, 31st December and 14th February.

Member establishments of the les Collectionneurs network are required to accept les Collectionneurs Gift Certificates as a means of payment. The reservation cannot be made via online travel agencies such as Booking.com, Expedia.fr, Hotels.com, etc. Tourist taxes may not be included in the amount of a les Collectionneurs Gift Certificate. If necessary, they must be paid to the establishment by the Beneficiary.

The Beneficiary must provide the following information to the Participating Establishment of their choice, in the case of les Collectionneurs Gift Boxes, or to a les Collectionneurs Establishment of their choice, in the case of les Collectionneurs Gift Certificates:
- Full contact details and the email address to which the booking confirmation should be sent;
- The thematic name of the les Collectionneurs Gift Box concerned if any;
- The identification number of the les Collectionneurs Gift Box or les Collectionneurs Gift Certificate concerned (12-digit or 14-digit number);
- Preferred dates for use of the services included in a les Collectionneurs Gift Box or that will be settled by means of a les Collectionneurs Gift Certificate.

VEGA VOYAGES reminds Customers and Beneficiaries that certain periods are particularly popular with travellers (and in particular, Easter, the May bank holidays, 14 July, and 15 August). During these periods, the Participating Establishments or les Collectionneurs Establishments can be quickly booked up and some Participating Establishments or les Collectionneurs Establishments may require a reservation of a minimum number of nights.

The Beneficiary may modify their reservation directly with the Participating Establishment or the les Collectionneurs Establishment concerned in accordance with the normal conditions practiced by the Establishment in question. No modification that deviates from the conditions usually practiced by the Participating Establishment or the les Collectionneurs Establishment concerned will be accepted.

In the event that the Beneficiary has not modified their reservation according to the normal conditions practiced by the Participating Establishment or the les Collectionneurs Establishment concerned, in the event of non arrival on the day and at the time scheduled during the reservation, they will no longer be able to claim the benefit of the services included in the les Collectionneurs Gift Box or to use the les Collectionneurs Gift Certificate concerned.

Upon arrival at the Participating Establishment or the les Collectionneurs Establishment concerned, the Beneficiary must provide the establishment with the les Collectionneurs Physical Gift Box or les Collectionneurs Physical Gift Certificate, in the case of a les Collectionneurs Physical Gift Box or Gift Certificate, or a printout of a les Collectionneurs e-Gift Box or les Collectionneurs e-Gift Certificate, in the case of a les Collectionneurs e-Gift Box or Certificate.

The use of les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates to benefit from the services provided by the member establishments of the les Collectionneurs network does not grant the Beneficiary or Customer credits of any kind whatsoever under the les Collectionneurs loyalty programme.
Complaints

The Customer is required to communicate any non-compliance encountered when using les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates.

Any complaint concerning les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates can be made to VEGA VOYAGES, either in writing to Service Marketing - les Collectionneurs Bords de Seine 1 | 3 Esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX – France, by e-mail to the address cadeau@lescollectionneurs.com, or by telephone on +33 1 72 72 92 02 (normal local call rate) 9:00 to 19:00 Monday to Friday, and 9:00 to 13:00 Saturdays, excluding public holidays.

For any provision included in les Collectionneurs Gift Boxes that can be described as "travel services" as part of a trip within the meaning of Article L211- 2 of the Tourism Code, VEGA VOYAGES will be responsible as of right for breach of contract in the performance of those services.

The photographs used to illustrate les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates are not contractual and can be modified at any time by VEGA VOYAGES. They can come from les Collectionneurs network members or from image banks.

Legal guarantee of conformity

The Customer benefits from a legal guarantee of conformity provided for by existing regulations, especially in the event that les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates do not correspond to the description given by VEGA VOYAGES.

Any conformity defects that appear within a period of twenty-four months from delivery of a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate are presumed to exist at the time of the delivery, unless proven otherwise. Any action resulting from the lack of conformity must occur within two years from delivery of a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate.

In case of lack of conformity, the Customer may request the replacement of a les Collectionneurs Gift Box or a les Collectionneurs Gift Certificate. If replacement of a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate is not possible, the Customer can return it and get a refund, or keep the non-compliant les Collectionneurs Gift Box or les Collectionneurs Gift Certificate and ask for a price reduction to be determined on a case-by-case basis by mutual agreement between the Parties.

Guarantee against hidden defects

The Customer benefits from the guarantee against hidden defects provided for by articles 1641 to 1649 of the Civil Code.

As such, VEGA VOYAGES is bound by the guarantee against hidden defects affecting any les Collectionneurs Gift Box or any les Collectionneurs Gift Certificate making it unfit for the use for which it is intended, or which reduce its use to the extent whereby the Customer would not have acquired it, or would have paid a lower price if they had been known. The legal warranty covers all costs caused by the hidden defects. The defect must exist prior to the sale and render the products unfit for the use for which they are intended.

In this case, the Customer may either return a les Collectionneurs Gift Box or les Collectionneurs Gift Certificate and have the price refunded, or keep the les Collectionneurs Gift Box or les Collectionneurs Gift Certificate and be refunded part of the price. The time limit to act is two years from the discovery of the defect.
The brands and other distinctive signs as well as the elements reproduced on les Collectionneurs Gift Boxes, les Collectionneurs Gift Certificates and on the thecollectionneurs.com Website, in particular in the form of texts, photographs, images, icons and logos, are protected by intellectual property rights.

Any use, reproduction, representation or adaptation of these elements by any means whatsoever, without the express authorisation of the holder of the said intellectual property rights, may lead to prosecution before the relevant courts.
In the context of the marketing and use of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates, VEGA VOYAGES collects personal data about the Customer, and where applicable the Beneficiary, either directly, in particular through the lescollectionneurs.com Website, or indirectly, through the Participating Establishments and les Collectionneurs Establishments.

All the conditions under which VEGA VOYAGES collects, processes and retains such personal data are contained in the Privacy Policy available at: https://www.chateauxhotels.com/charte-de-confidentialite.

Data controllers

The data collected directly or indirectly in the context of marketing les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates is treated by one and/or other of the following legal entities:

VEGA GESTION, a public limited company with capital of €100,000 whose registered office is Bords de Seine 1 – 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered in the Nanterre RCS under number B 382 256 857.

VEGA VOYAGES, a limited liability company with capital of €257,700 whose registered office is Bords de Seine 1 – 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex, registered in the Nanterre RCS under number 422 044 693.

Rights of the Customer and of the Beneficiary

The Customer and/or Beneficiary have the rights indicated below regarding the personal data collected as part of the sale or use of les Collectionneurs Gift Boxes and les Collectionneurs Gift Certificates.

The exercise of these rights is free, except in the case of unjustified or excessive requests. Where applicable, VEGA VOYAGES will charge a reasonable fee based on the administrative management fees incurred to meet the requests of the Customer or the Beneficiary.

Right of access, modification and deletion
The Customer and the Beneficiary may access the data concerning them, modify it or modify their communication agreements:

- by sending an email to service@lescollectionneurs.com.
- by writing to: Service Marketing les Collectionneurs - Données personnelles - Bords de Seine 1, 3 Esplanade du Foncet 92441 Issy-les-Moulineaux cedex

Right of opposition
The Customer and the Beneficiary may also, for legitimate reasons, oppose the processing of data concerning them by writing to the above address.

Right to portability
In the aforementioned hypotheses, the Customer and the Beneficiary may request the transmission of their data, directly to themselves or to another provider designated by them.

Right to make a complaint
The Customer and the Beneficiary are entitled to lodge a complaint with the CNIL if they believe that the use of their personal data does not comply with the regulations on data protection, or when they have reason to believe that their personal information is or has been used in a manner that does not comply with the law.

Cookies

The use of the Lescollectionneurs.com Website may give rise, subject to acceptance by the Customer, to the recording of certain information relating to the navigation of their terminal in files called "Cookies" installed on their terminal (the "Cookies").

They are intended to streamline Customer navigation and connection, retain their layout preferences, keep their credentials for faster access to online areas and display preferences.

Some Cookies are also deposited through services such as Google Analytics, to record the number of visits, page views and the path taken by users. This data collection is useful for optimising the ergonomics and functional improvement of the lescollectionneurs.com Website.

To oppose the use of Cookies, the Customer can modify the settings of their browser.
Any order of les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates is subject to French law.

In the event of a dispute, the Parties undertake, before any contentious action, to jointly seek an amicable solution in good faith. Any claim will therefore first be made in writing to VEGA VOYAGES at the following address: Service Marketing les Collectionneurs, Bords de Seine 1 – 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex.

The Customer and the Beneficiary are informed that they can also submit a complaint to the European Online Dispute Resolution Platform available at the following URL: https://ec.europa.eu/consumers/odr/main/

In the event that no agreement can be found after an attempt to resolve the dispute amicably, either Party may request, without charge, the services of the Médiation du Tourisme et Voyages, BP 80 303 – 75823 Paris Cedex 17 www.mtv.travel.

If no amicable agreement can be found, the dispute may be submitted to the relevant court.
VEGA VOYAGES is a limited company with a capital of €257,700.00 with its registered office at Bords de Seine 1 | 3 Esplanade du Foncet - 92441 Issy les Moulineaux, registered in the Nanterre RCS under number 422 044 693.

VEGA VOYAGES is registered in the Travel Operators Registry under the number IM092100116.

Guarantor: GROUPAMA INSURANCE - CREDIT & CAUTION - 8-10 rue d'Astorg, 75008 Paris, France.

Insurer: AXA FRANCE IARD - 313 terrasses de l'arche, 92727 Nanterre, France.

Foreword

The brand les Collectionneurs commercializes on its website independent hotels and via the VEGA TRAVEL agency.
Company: VEGA VOYAGES
Tax Identification Number: 382 256 857 00071
VAT number: FR75 382 256 857
Business Register data: Entered in Commercial and Companies Register under the SIREN number 422 044 693
Head office: Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE
 
1.1 The terms used

les Collectionneurs commercialized Gift Vouchers on its website. These are also be called “Travel Invitation”. “Travel Invitation” is also the advertising terminology used for the Gift Vouchers.

1.2 Gifs Vouchers commercialized by les Collectionneurs

Gift Vouchers are face value which enables to benefit the hosting services, breakfast and restoration services in the member establishments of les Collectionneurs network. Gift Vouchers are valid for 24 months from the date of activation, in every establishments of the EuroZone, members of the association, presented in the booklet “Guide les Collectionneurs” of the calendar year or on the website www.chateauxhotels.com. The gift vouchers are cumulative (the use of several gift vouchers to pay a service is possible) but can in no way be used in a case of a promotional offer or a special operation.

1.3 Gift Vouchers Presentation

Gift Vouchers are presented by a gift sheet and a presentation booklet indicating the nature of the benefits to which it is entitled, the validity period, as well as the user manual Gift Vouchers.

Gift Vouchers can be ordered online on the website https://www.chateauxhotels.co.uk/gift-box or by phone:
- +331.55.33.13.70 (from France, the price of a local call from a landline)
- +331.72.72.92.02 (from abroad, the price of a call to France from a landline)

Any Gift Voucher order, whatever the terms and conditions, implies full acceptance and adherence to these Terms and Conditions of Sale; this is expressly understood and agreed by the customer.

Orders are supplied within 30 days after acceptance and verification of payment in case of remote payment by credit card. Thus, according to the conditions chosen by the customer when ordering, the ordered items are within 30 days mailed to the beneficiary of the order, whose his contact details has been expressly informed by the customer during the ordering process .

In this case, any delivery in metropolitan France are tracked and consequently charges to the customer an additional fee of €8.00 including tax and VAT (depending on the number of vouchers ordered, with a limit of 10 vouchers per beneficiary).

For any delivery outside metropolitan France, the delivery is secured and charge shipping costs to the customer. For deliveries which will not exceed 10 vouchers, the shipping costs for the different Zones are the following:
- Zone 1: €13.00, including tax and VAT
- Zone 2: €17.00, including tax and VAT
- Zone 3: €22.00, including tax and VAT
- Zone 4: €26.00, including tax and VAT
- Zone 5: €30.00, including tax and VAT
- Zone 6: €29.00, including tax and VAT
The invoice for the items ordered by the customer is addressed, only upon request (for "general public" customers bookings, which are directly done on the Website), to the latter during the ordering process.
Zone 1: Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Denmark, Spain, Ireland and United Kingdom.
Zone 3: Czech Republic, Croatia, Hungary, Poland, Slovakia and Slovenia.

Zone 4 : Germany,Finland,Italy and Portugal.

Zone 5 : Andorra, Switzerland, Jersey, Liechtenstein, Norway and San Martin.

Zone 6 : Bulgaria, Estonia, Greece,Lithuania, Latvia and Romania.

The shipping costs are charged to the customers.

The prices charged by VEGA VOYAGES may be revised at any time by the latter.

Gift Vouchers are completely paid in euros by payment card belonging to the customer (e.g. Carte Bleue, Visa, Eurocard / MasterCard, American Express, e-carte bleue, JCB, Diners).

In this case, payment is done online via a secure payment system, known as the secure socket layer technology (SSL), which requires that the customer provides his payment card number and expiration date. Any fraudulent use of the customer's payment card falls under the contractual arrangements between the card owner and his bank.

Gift Vouchers are not nominative, so they can be used by any holder of it. Each voucher is to be used once. They are under the responsibility of the bearer without any possible recourse in case of loss or theft and shall not be sold.

Gif Vouchers are never repaid fully or partly against cash.

Gift Vouchers are valid 24 months from the date of activation and must imperatively be used during the validity period. The validity of the Gift Voucher benefits may be extended once, during the period of validity, for six months. In any case the period of validity can be extended after the expiration date.
The Gift Vouchers are in any circumstance duplicable. Any full or partial reproduction of les Collectionneurs Gift Voucher is liable to prosecution.

The member establishments of les Collectionneurs network (except Romantik Hotels network) are required to accept gift vouchers as payment.

The customer must visit the website https://www.chateauxhotels.co.uk/gift-box, enter the code which appears on the back of gift voucher in order to check the expiration date. Then, the customer can choose the room of the establishment where he expects to use his gift voucher.

Accommodation and / or restoration services provided in the packages of Gift Vouchers must always be booked in advance, according to the conditions as described below.

The Bookings of the Gift Voucher can be performed every day, depending to the availability of the establishment chosen:

- Through the hotel's restaurant chosen by the beneficiary. The phone number is indicated on the web site http://www.chateauxhotels.co.uk/gift-box or on the Guide les Collectionneurs.


-By phone:
+331.55.33.13.70 (from France, the price of a local call from a landline)
+331.72.72.92.02 (from abroad, the price of a call to France from a landline)

- By mail to resa@lescollectionneurs.com


The customer must communicate during the booking process, the reference of his Gift Voucher. In the case that a customer is the beneficiary of several Gift Vouchers, he shall inform each Gift Voucher References during the booking process.

Booking cannot be done through online travel agencies such as Booking.com, Expedia.fr, Hotels.com, etc.

Any modification or cancellation of the previously confirmed booking is subject to the conditions of the establishment concerned.

The customer pays his stay and / or the meal by presenting the gift vouchers upon arrival in the establishment.
Any overspending and/or use of any service not included in the packages of Gift Vouchers must imperatively be charged by the beneficiary to the establishment concerned, according to the conditions of the latter.

Tourist taxes may not be included in the amount corresponding to the invitation. In this case, they must be paid by the beneficiary to the establishment.

The customer is not allowed to claim any exchange or compensation in case of no show in the establishment on the day and hours planned during the booking.

The customer (or beneficiary) must claim any complaints and errors concerning the delivery and / or non-compliance regarding to the order, within forty-eight hours following the delivery (date of receipt or withdrawal date at headquarters) to the company VEGA VOYAGES. Any complaint formulated beyond this time will be rejected and the delivered Gift Vouchers will be deemed to be conformed and accepted by the customer.

Any difficulty relating to the execution of the package can be brought to VEGA VOYAGES in writing addressed to: Customer Service -les Collectionneurs Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

The names les Collectionneurs, the Collection of tables, drawing and logo are officially filed at the French National Institute of Industrial Property, and are under legal protection against any use made without the permission of their owner.

It is strictly forbidden to reproduce, modify, transmit, publish, adapt, on any medium, by any means, or operate in any manner, all or a part of the website content les Collectionneurs without the prior written permission of VEGA VOYAGES.

The personal data provided by the customer may be reported to VEGA VOYAGES partners, to the member establishments of les Collectionneurs network, and any other member company of Alain DUCASSE Group. The personal data is, unless the expressly request to the contrary by the customer, incorporated in the customer file of les Collectionneurs, which was declared with the CNIL (Commission Nationale Informatique et Libertés), the French National Commission for Computerized Data and Civil Liberties. The customer has a right to access and correct the data that concern him. To exert this right, the customer must send a request by mail to the following address: les Collectionneurs, Bord de Seine 1 | 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

Any order of Gift Vouchers is subject to the French law. Any dispute relating to the execution of these General Terms and Conditions of Sale will be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal of PARIS

During the purchase of a les Collectionneurs Gift Voucher, under the terms of Article L.121-20 of the Consumer Code, the consumer has a period of 14 (fourteen) days to exercise his right of withdrawal without having to give any reasons or incurring penalties, except, return costs. The period mentioned above run from the date of receipt of (or) Gift Vouchers les Collectionneurs. Return costs will be at the charge of the customer.

Only les Collectionneurs Gift Vouchers returned on time and in perfect condition may be repaid. les Collectionneurs' Gift Vouchers returned damaged soiled and/or with a lack of the voucher and/or the booklet, will not be accepted and may not be repaid.

les Collectionneurs Gift Vouchers will be returned to the following address: les Collectionneurs - Bord de Seine 1, 3 esplanade du Foncet - 92441 ISSY LES MOULINEAUX CEDEX - FRANCE.

Any return made according to the terms and conditions of this section will result in a refund equal to the totality of the sums paid by the customer no later than thirty days from the day of receipt of les Collectionneurs Gift Vouchers in perfect state.

Any order of les Collectionneurs Gift Boxes or les Collectionneurs Gift Certificates is subject to French law.

In the event of a dispute, the Parties undertake, before any contentious action, to jointly seek an amicable solution in good faith. Any claim will therefore first be made in writing to VEGA VOYAGES at the following address: Service Marketing les Collectionneurs, Bords de Seine 1 – 3, Esplanade du Foncet - 92441 Issy-les-Moulineaux cedex.

The Customer and the Beneficiary are informed that they can also submit a complaint to the European Online Dispute Resolution Platform available at the following URL: https://ec.europa.eu/consumers/odr/main/

In the event that no agreement can be found after an attempt to resolve the dispute amicably, either Party may request, without charge, the services of the Médiation du Tourisme et Voyages, BP 80 303 – 75823 Paris Cedex 17 www.mtv.travel.

If no amicable agreement can be found, the dispute may be submitted to the relevant court.
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